Anonymous User
May 6, 2024
The government reception hotel is a local five-star hotel with a grand appearance. The guest room facilities are not new but clean and tidy. Overall, it should be good in a fourth-tier city. Let's talk about the bad points 😅
The service awareness is not strong. Whether it is the front desk, lobby, or room attendants, they will not take the initiative to say hello and have no smile. The doorman stood stupidly at the door and didn't know to take the initiative to open the car door for the guests.
The service ability is not enough. There are few varieties of Western food in the breakfast restaurant, and there is butter but no butter knife. It is not early to open the door at 7 o'clock, but until 7:30, the stools are still dragged and the tables are tidied, and the noise affects the guests' dining; the sanitation of the restaurant needs to be improved; there is a square across the road from the hotel, and the square dance is opened on time every night, and the sound is particularly loud until 10 o'clock. One song is looped for 1 hour, which is annoying and unfriendly to the guests staying in the hotel.
Finally, Anyang is a tourist city that is about to be and is currently popular. I hope that the service industry can improve itself and seize this great opportunity.
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