Guest User
June 1, 2025
Back from Uga Ulagalla after yet another unforgettable stay. While every visit of our many visits has etched fond memories, we felt that the resort had subtly elevated its already impeccable standards. Much of this, we realised, stems from the remarkable team, led with confidence and humility by GM Dimuthu. From the seamless service to the genuine hospitality that enveloped us throughout our stay, Ulagalla was special. One of the aspects we noticed was the resort’s strides toward greater gender balance. It’s incredibly refreshing to be welcomed by smiling, attentive staff who consistently went above and beyond—not just as part of their job, but with a warmth that felt sincere and personal. And dressed elegantly, always in fresh attire. Front Office Manager Dilrukshi, whom we have fondly known from our past visits along with other heads of divisions, brought that signature Uga touch that defines a world class luxury resort. A pleasant surprise as we were about to leave was the handwritten note delivered in a sealed Uga envelope by Thilini in the restaurant, asking us to open it only after we leave. The touching contents of the note said it all about the humility of the staff. “Deep in the forest, lost and lone, A city sleeps in ruin and stone; Columns shattered and temples bare, Tales of kings that dwelt there.” -From Ruined Cities of Ceylon by Sir Samuel Baker