Guest User
January 30, 2023
On 17th December 2022 about 1400 hours, I was riding a bicycle, my clothes were wet after riding many km/s, so I came to the lake entrance at the back side of the hotel. The gate was locked. 2 or 3 people came, not to welcome the guest but to open the gate. They asked a number of questions before opening the gate. I was sweating, and asked for a refreshing face towel once I came to the hotel lobby, but they didn't give me. I was satisfied with the wash room facial tissues. The meal menu was nicely presented, it took time to read and select a meal or a drink. Once I chose some items were not available, eg. Lake fish was not available at the lakefront hotel. Not only food but also beverages including fresh fruit juice and foreign liquor. The waiter who served my table was not trained enough. He did not first serve the ladies first sitting at the table. Not professional at all. [ I invited a couple of my friends to meet me at the hotel lobby ]I observed ongoing poor standards at Nuwara Wewa Rest House, the oldest 4 star hotel at Anuradhapura. As this is my 4th or 5th visit, I still love the hotel atmosphere but not the hospitality they offered to me. This note is specially for the attention of the managing QUICKSHAWS (PVT) LIMITED..