Novotel Antwerpen

The room was clean, we booked a family room for four people but the sofa bed was not made up. Then we were told to make it up ourselves which was fine, but there were no pillows and blankets. We could’ve swapped rooms but one staff member prevented this from happening. The toilet smelt terrible of urine. Overall, the hotel was nice and the breakfast was good too, the staff in the cafeteria were very good and helpful. We travelled from Antwerp to Brussels for the day and had an amazing time.

I was told that their system has only a record of 2 adults. I showed the receptionist my confirmation which clearly stating 2Adults + 2 kids. Sofa bed was not ready, and I was advised to make the bed myself. Box tissue in the toilet was empty. Stinking smell in the toilet.

Awesome hotel, pool! Location. Nice design.

The location is not good .

Tried to order room service. The service was bad and kept telling me nothing was available except for Fries. I then ordered fries but it never delivered. The network was bad, so I couldn't connect to the internet in the room.

Wonderfull staff and stay. They are very helpful.