Smartflats - Raphael Suites
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Antwerp
Smartflats - Raphael Suites
Schuttershofstraat 55, Antwerp, Antwerpen 2000, Belgium
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With a stay at Raphael Suites, you'll be centrally located in Antwerp, a 3-minute drive from Antwerp Zoo and 5 minutes from Antwerp Market Square. This apartment is 0.1 mi (0.2 km) from Stadsfeestzaal Shopping Mall and 0.5 mi (0.7 km) from De Keyserlei.Show More
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Amenities
Wi-Fi in Public Areas
English
Dutch
French
Room Service
No Smoking in Public Areas
CCTV In Public Areas
Fire Extinguisher
All Amenities
Property Description
With a stay at Raphael Suites, you'll be centrally located in Antwerp, a 3-minute drive from Antwerp Zoo and 5 minutes from Antwerp Market Square. This apartment is 0.1 mi (0.2 km) from Stadsfeestzaal Shopping Mall and 0.5 mi (0.7 km) from De Keyserlei.
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3.6/5
Cleanliness3.6
Amenities3.6
Location3.6
Service3.6
All 32 Reviews
Surroundings
Airport: Antwerp International Airport
(6.8 km)
Airport: Brussels National Airport
(42.3 km)
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Rooms
Guest Reviews
Services & Amenities
Policies
11
Deluxe Apartment
2 bedrooms: 2 king beds
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
TV
Satellite channels
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12
Royal Suite
1 king bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
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8
Luxury Suite
1 king bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
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Guest Reviews
3.6/5
32 reviews
Verified Reviews- Cleanliness3.6
- Amenities3.6
- Location3.6
- Service3.6
Average for similar properties in Antwerp
Guest User
March 6, 2025
Nice location , but standard of flat was not as expected . The refrigerator was broken , cooking fan not working so it was not possible to steak meet or store any food . Tv was not working (no remote control) But the worst thing was the heating fan not working . The temperature inside the flat was low and we were freezing . All contact with smart flat did not help us . They where waiting for feedback from technical team . I regret ordering this apartments and the issue with tv and refrigerator has been reported by former customers as well and should have been fixed ahead of our stay . The temperature in flat should have been fixed ,especially at this time of year with outside temperature of 6-8 degrees celcius .
Guest User
January 20, 2024
We stayed at Raphael Suites for the second time in a couple of years. Even though we like the location, very central, and the atmosphere/design of the apartments, we did not have a good experience with the service. There was a constant humming from within the shaft in the room. Also the remote for the TV was missing. I reported it immediately yet needed to remind I hadn’t heard anything from the technical department. The humming’s really annoying specifically during the night and we were staying three nights.
Relax22272217542
June 21, 2023
First impressions of the Raphael Suites were good. Good communication in the run up to our stay, helpful suggestions of storing luggage (as there is no reception area or anywhere to store luggage before the 4pm check in time). The location is good. Close to shops and restaurants and on entering the suites (we had the one on the first floor so not too many stairs to climb) it looked good. However..... it was some little touches that were disappointing. There was a soap dispenser in the kitchen and shower gel in the shower - these were empty. The overhead shower worked OK but the hand held attachment did not as the knob was missing from the fittings rendering it useless. However the most annoying element was that the towels (at least one bath towel) were filthy. We raised this via the messaging system and were told it would be sorted out urgently. At the time of leaving it wasn't - and that was several days later. I realise these may not seem like big issues but the accommodation isn't cheap and these types of situation leave a bitter taste overall.
Global67207273906
November 5, 2024
Also ich bin seit 2 Tagen in Antwerpen und habe ein Zimmer bei ,,Smartflats/raphaelssuites“ Gebucht und bin endlich froh wenn der kurz Urlaub vorbei ist. Es fing an damit dass als ich ankam es erstmal eine halbe Stunde gedauert hat bis ich ins Zimmer komme wegen Problemen mit der Tür. Kurze Zeit später kam schon das zweite Problem. - keine Fernbedienung für den Fernseher. Man sagte mir man kümmert sich drum.- Kam keine Nachricht mehr. Kundenservice mangelhaft. Dann ging ich auf den Balkon, da kam schon das dritte und wirklich lebensgefährliche Problem. Ein Loch im Boden den man abgedeckt hat mit einem Tisch. Dennoch Lebensgefährlich. Dazu kommt noch das der Kühlschrank defekt ist, was mich auch sehr gestört hat. Was mich aber am meisten stört ist die Sauberkeit, sehr sehr widerlich. Obwohl man mir ca. 40€ für die Reinigung berechnet, erwarte ich auch Sauberkeit wenn ich einchecke. Ich bereue diesen Urlaub sehr und hätte am liebsten meine Geld zurück. Würde gerne 0 Sterne geben
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Guest User
February 25, 2025
Slechte service en hygiene. TV defect (schijnt al tijden zo te zijn) en na melding komt er geen actie. We hebben deze suites een aantal jaren geleden geboekt, toen was alles perfect. Nu is het een puinhoop. Zonde, heeft zoveel kansen deze plek. NOOIT MEER BOEKEN !!!
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Guest User
February 8, 2023
Trap er niet in!!! Ziet er mooi uit online maar nog nooit zoiets slechts meegemaakt. GEEN service, GEEN receptie, GEEN juiste toegangscode (waardoor we 20 minuten in de regen hebben moeten wachten, want ja… geen receptie) GEEN zeep/shampoo etc, GEEN koffiecups, GEEN WiFi… WEL lekkage, hele appartement ondergelopen. GEEN hulp geboden of tegemoetkoming… JANKEN!!!
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Guest User
February 7, 2023
Suite 7 op de bovenste etage was aan mij toebedeeld. Een mooie, ruime kamer met en suite badkamer. Modern ingericht; Er staat een bankje met stoel en salontafel, een eettafel met 4 stoelen en een heel groot bed. De keuken heeft een waterkoker en tweepits inductiefornuis. In de kastjes staan een magnetron en prullenbak. + Mooi modern ingericht + Heerlijk rustig + Schoon + Prachtig gelegen achter de Meir en met zicht op de Stadsschouwburg + Winkels, supermarkt en restaurants op slechts enkele minuten lopen - Mineraalwater wordt op de site vermeldt, dit was niet aanwezig. Tevens geen koffiepads aanwezig, evenals creamer niet. Theezakjes met suiker lagen er wel - Er wordt aangegeven dat er Etro badproducten aanwezig zijn. Dat is er niet, alleen een dispenser met douchegel. Voor een keer je haar daar mee wassen is niet erg maar de verwachting beloofde wat anders. Wil ik hier nog een keer verblijven? Zeker.
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Guest User
February 20, 2023
L'appartement est parfaitement située au centre d'Anvers. Le décor de l'appartement est soigné. Le contact avec le propriétaire est top, rien à dire! Nous avons pu tout faire à pied, nous n'avons même pas utilisé notre voiture.
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Guest User
February 9, 2023
Reageren niet op mail of app! Online checkin link werkte niet, kregen pas na tig keer mail en uiteindelijk bellen de sleutelcode last minute. Geen enkele respons op verzoek early check in , ook niet na telefonische toezegging dat dit in de ochtend opgepakt zou worden. Slecht Engels sprekend personeel. Onze terrasdeur bleek kapot en zou gemaakt worden, geen enkele reactie op apps, we hebben de nacht met open deur moeten doorbrengen, inbrekers konden zo doorlopen!! Echt een smet op verder prachtige plek
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Services & Amenities
Most popular business facilities
Wi-Fi in Public Areas
More Amenities
Internet
Wi-Fi in Public Areas
Parking
Parking
Languages Spoken
English
Dutch
French
Food & Drink
Room Service
Public Areas
No Smoking in Public Areas
Safety & Security
CCTV In Public Areas
Fire Extinguisher
Smoke Detector
Property Policies
Check-in and Check-out Times
Check-in: 16:00–23:30
Check-out: 00:00–11:00
Self check-in: Contact the property for instructions on how to obtain the card/keys
The property will provide check-in details after booking
To check-in, contact the property in advance
Child Policies
Children are not permitted to stay in this room type.
Cots and Extra Beds
For all room types, cots and extra beds cannot be added.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of €200.00 (approx. NZD 396.67) is charged.
Deposit Payment MethodsThis property accepts credit cards
Deposit RefundThe deposit will be returned to the original account of payment within 7 days after check-out.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
Property Description
- Number of Rooms: 5
With a stay at Raphael Suites, you'll be centrally located in Antwerp, a 3-minute drive from Antwerp Zoo and 5 minutes from Antwerp Market Square. This apartment is 0.1 mi (0.2 km) from Stadsfeestzaal Shopping Mall and 0.5 mi (0.7 km) from De Keyserlei.
Make yourself at home in one of the 5 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, and housekeeping is provided on request.
Make yourself at home in one of the 5 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, and housekeeping is provided on request.