Guest User
August 2, 2024
The experience of booking Gem Hotel on Ctrip far exceeded my expectations and made me deeply feel the warmth and meticulousness of "feeling at home". From the moment I made the reservation, Gem Hotel's customized butler service was activated in advance. They took the initiative to contact me and carefully asked if I needed pick-up service from the high-speed rail station. This precautionary care made my heart warm even before I arrived.
After arriving at the hotel, the enthusiasm of the front desk staff was even more impressive. Not only were they smiling, but they also carefully observed that I was bringing my child with me, and then thoughtfully upgraded me to a parent-child room for free. The room is large and the layout is reasonable. Every detail has taken into account the needs of family travel. The spacious space allows our little baby to run freely and enjoy happy time. This arrangement undoubtedly added countless warmth and convenience to our trip.
The ending of the entire trip was equally unforgettable. The driver, Master Zhang, not only delivered us to the high-speed rail station on time, but also provided enthusiastic and courteous service along the way, making us feel the warmth of home on the way home. Such a service team is undoubtedly the most valuable asset of Gem Hotel and the key to allowing every guest to leave beautiful memories.
Here, I would like to express my most sincere gratitude and highest praise to the Ctrip platform and all the staff of Gem Hotel. It is your hard work and hard work that made this trip an unforgettable memory. In the future, whether it is business travel or leisure vacation, Gem Hotel will be the first choice for me and my family. Thank you again and look forward to the next wonderful encounter with you!
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