Guest User
February 18, 2024
It's a newly opened hotel. I was looking forward to it before coming, but I was disappointed after checking in. First of all, we booked a family room, which actually accommodated 3 people. When we got to the guest room, all the facilities were for 2 people. When I saw that there were only two bottles of mineral water, I immediately called the front desk to ask for two bottles to be delivered. The front desk replied that each room only has two bottles of water. I can’t believe it. I spent 1,390 on a room during the Spring Festival, and my request for two bottles of water costing 2 yuan was rejected? What we are saying is that as long as the customer does not ask you for several boxes of mineral water to take a bath, most hotels will not refuse this request. Not to mention five-star hotels, even 3-star hotels such as Jiji and the apartment-style B&B where I stayed in Yanji all provide mineral water. All other packages are for two people. I asked the front desk for disposable slippers and was told that there are two pairs of silicone shoes in the bathroom (the implication is that you can make do with silicone shoes); when I asked for pillows, I was told that the hotel was full and there were not many pillows. , I said it was not appropriate for the three of us to sleep on two pillows, so I sent a pillow (didn’t you say that there were no pillows in the room?); toiletries were not delivered when we asked for them; and there was no hairdryer in the room, so we were too lazy to ask for it in the end. (As for the hair dryer, the hotel called me after check-out to ask me where the hair dryer was. I didn’t see the hair dryer during the room check. It was really funny). In addition, this hotel is in a village, so it is very inconvenient to travel and eat. So we can only eat in the hotel. There are more than ten or twenty tables in the entire banquet hall, but only one menu is prepared. At this time, if there are other guests dining, they have to wait for others to use the menu before ordering. After ordering, the waiter brought us the tableware. When their disposable tableware came up, I thought it was outrageous. A banquet hall of a four-star hotel uses such cheap items. Our per capita consumption for dinner was 150+. It’s hard to say. Expensive, but with this kind of service per capita and such a package, it has already closed down outside, right? I won’t comment on the food. Everyone has different preferences, so I’ll just post pictures. The service awareness of the restaurant service staff is also very weak. They have to ask twice for everything they want, and often forget what you said. Our family was very dissatisfied with this dinner. The hotel's outdoor hot spring and pick-up station services are very good. The lady in charge of the hot spring reception was very enthusiastic. When she saw us wearing disposable slippers, she told us that they were too slippery and gave us two pairs of silicone slippers. Finally, we were told that we had a triple room. There were only two pairs of silicone slippers and they told us to wear one pair back (the hotel experience was so bad that even such a thing had to be praised). The service of the little girl at the front desk and the driver responsible for the pick-up and drop-off station was also very attentive. Thank you to these three staff members and the outdoor hot spring for keeping some good memories from this bad travel experience.
Original TextTranslation provided by Google