DoubleTree by Hilton Changbaishan Hot Spring

Changbai Mountain High-Speed Rail Station pick-up and drop-off service once each (please be sure to book one day in advance): To be honest, after I booked, I kept waiting for a pre-arrival call. I've stayed at many hotels, but no one from this one contacted me. I understand that it might be due to staff shortages during the off-season, but if you don't contact me, how am I supposed to know your hotel's information? The experience was already disappointing before I even arrived. I only remembered there was a car service to pick me up when I got to the high-speed rail station, so I quickly called the hotel. They sent a car with no license plate to pick me up, like an unlicensed taxi. Travel butler service: Completely non-existent. Hilton DoubleTree welcome cookies: No one offered them. From check-in to check-out, there were only two cold apples in the room (one of which was bruised, fine, we didn't eat or touch them). Very disappointing. I didn't book your hotel just for a small cookie, but since it was clearly stated as included and wasn't provided, I didn't dare to ask for anything else. Facilities: They were okay, no major issues during my two-day stay. Oh! The shower in my room drained slowly, and the hot water temperature was unstable. Cleanliness: Acceptable. Service: In the morning, I passed by a housekeeping auntie cleaning while on my way to breakfast. She just stared at me directly, which was a bit intimidating. I was the one who initiated by saying, "Hello," and only then did this 'gazing' auntie greet me. If this is the kind of service, there's no need to force employees to enthusiastically greet guests (I could clearly feel that the auntie didn't want to and wasn't willing to say anything, which I completely understand).

Upon arriving at the hotel yesterday, the two young men at the front desk were incredibly kind and helpful. They booked our tickets, arranged our train schedule to the station, offered a complimentary hot spring experience, and even gave us a gift. We could also write well wishes for our family with a brush pen in the lobby. The room was fantastic – with a balcony – and offered incredible value for money. As hotel guests, we could use the VIP lane to enter the Changbai Mountain scenic area directly, saving us from long queues. The hotel's surroundings are beautiful and comfortable; I enjoyed a morning run and breathed in the high-concentration oxygen. Breakfast was quite rich, and dinner at the 2nd-floor restaurant was convenient and delicious, perfectly suiting our taste. All in all, it was a very pleasant Changbai Mountain trip!

Jackson's service was excellent, and Eric was great too. Zhao Wenli at the restaurant provided outstanding service.

Facilities: Excellent, a very comfortable stay. Hygiene: Very clean. Environment: Superb, the air around the hotel is fresh and clean. Service: The attitude was excellent, and they even proactively helped us find a place to eat.

For my trip to Changbai Mountain, I decided to stay at the DoubleTree by Hilton Hot Spring Resort as I planned to visit the North Slope scenic area. The hotel is surrounded by an ancient forest, like a natural forest oxygen bar, and the air quality is exceptional. The hotel's overall decor features a natural, log-style design. We stayed in a room with floor-to-ceiling windows and a balcony. Opening the curtains revealed a lush green forest, which I absolutely loved. The room amenities were complete, the bedding was comfortable, and the service was excellent. The front desk staff, especially one lady, spoke so incredibly gently. Hotel guests have access to a VIP channel for the scenic area and can book shuttle buses to the park, which helps avoid long queues and significantly improves efficiency for visiting Tianchi Lake.

The hotel facilities are comprehensive, and the service is warm and attentive, especially the restaurant staff. The rooms are quite spacious, quiet, and comfortable. Breakfast is incredibly rich, offering a wide selection of Chinese, Western, and local specialties, all of which taste great. The only drawback is the desolate surroundings; there's basically nothing to see or do nearby, and dining out is very inconvenient, so you're limited to eating at the hotel. It's not too far from the Changbai Mountain scenic area, though.

Located at the foot of Changbai Mountain, the hotel is relatively new. We got an upgraded room, which was very spacious. The hotel offers a VIP pass service, but unfortunately, the weather was bad, and we stayed for two nights without the Heavenly Lake opening up. It's a real shame, so we'll have to come back next time.