Changbai Mountain Pureland hot spring Resort Hotel

I booked a standard room, but the hotel graciously upgraded me to a family suite. The room was incredibly spacious and well-equipped, even featuring a large bathtub – absolutely fantastic! They also gave us two complimentary rafting tickets. The hot spring facilities were equally impressive, and the breakfast spread was incredibly diverse and plentiful. Highly recommended! I'll definitely choose this hotel again next time I'm in the area. 👍

Facilities: This is a genuine 5-star hotel in Erdaobaihe Town, offering comprehensive facilities. Cleanliness: The cleanliness was excellent. Environment: The surroundings are beautiful. The outdoor hot spring was a particular highlight, and the children absolutely loved playing there. Service: The service was fantastic. We also booked a day trip to Heaven Lake directly through the hotel, and seeing it made the whole trip incredibly worthwhile.

To begin with, the price of over 1600 RMB during peak summer season was acceptable. However, the experience after checking in was worse than a budget hotel, which is simply unacceptable. Upon check-in, no one offered any basic introduction to the facilities or dining options. Next, we decided to check out the main attraction – the hot springs. As it's a hot spring hotel, the room rate included access for two adults, and we didn't mind paying separately for the children. To our surprise, the outdoor hot springs felt rather cool, even chilly. The indoor ones, however, were much less crowded and offered a more pleasant experience. Later, wanting to shower, I asked a staff member if they had makeup remover or facial cleanser. Her response? Only the most basic shampoo and body wash! It's 2025, isn't it? This was truly unbelievable. So, I decided not to bother showering. My child and I, both soaking wet, went to settle the bill with our wristbands, shivering in the cold air conditioning. The front desk told us their system had crashed. We shivered and waited for another three minutes. Then we couldn't retrieve our shoes, so we waited again... After they finally located our shoes manually, we still couldn't exit through the turnstile. We waited *again*, feeling like we were being treated like ******. During this, several staff members started communicating loudly, pointing at us and shouting things like 'It's that man and that woman, they need to get out!' This drew uncomfortable stares from other guests in the hotel lobby. After what felt like an eternity, we finally managed to get out and return to our room to shower. After 10:30 PM, the room's soundproofing proved to be utterly terrible. Adults and children screaming and shouting in the corridor made it impossible to rest, forcing us to step out and deal with the commotion ourselves on multiple occasions. Honestly, for what's supposed to be a high-end resort, both the facilities (hardware) and service (software) are completely mismatched to the price point. This is an experience I wouldn't wish on anyone again, and I certainly won't be returning to this hotel, or perhaps even Changbai Mountain itself, after this.

The hotel boasts an excellent location, only minutes by taxi from both the train station and the Changbai Mountain North Scenic Area shuttle center. Situated right in the heart of Erdaobaihe Town, it offers superb convenience for dining and exploring. The hotel's environment and facilities were also top-notch. The breakfast spread was generous and delicious, and the hot springs were fantastic. The infinity pool, in particular, offered absolutely breathtaking views. Our entire family was incredibly happy and satisfied with our stay 😃. Just across the street, Meirensong Park provides beautiful scenery and is perfect for a leisurely stroll after dinner – a real highlight!