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Terrado Suites Antofagasta
4/532 Reviews

Terrado Suites Antofagasta

Antofagasta|1km from Iglesia de San Francisco
We went to Hotel Terrado in Antofagasta because it was recommended by some friends. Considering the price, the service is subpar. The location has a perfect view to the sea and it’s central enough to move around the city without any problems. However, the hotel service needs improvement if they want to attract more people traveling for leisure. After three days in the hotel where we kept our beds made and our room clean, it was an ordeal to get a maid to change our sheets and clean our room. I asked three times and finally someone went around 7 pm to do the room. That particular day we were mostly out of the room while sightseeing and visiting some friends. Every time we returned to the hotel to change clothes or to use the bathroom, we realized the room was still in disarray. The receptionist Valentina was particularly concerned and helpful. Finally we got a maid to come, I felt bad for her because it was so late in the day, she probably wanted to go home. The breakfast buffet was excellent and also the waiting staff ( very kind and helpful). The restaurant of the hotel has good quality of food and drinks. However, the host of the restaurant was enthralled with her phone and when I asked why nobody was taking my order she said “we open at 1 pm” ( it was 1:07 pm). She freaked out when she realized it was actually time to start working. Some of the staff didn’t realize we were lodging in the hotel and rudely told us we didn’t have a reservation to use a table at dinner time (We’ve been in the hotel for three days by then). It’s ok not to know we were guests, it’s not ok the way they ask, in front of everyone, in an annoyed tone, and loudly. The manager of the hotel compensated our consume of a few drinks and cake the day of the cleaning the room mishap. We were grateful. One supervisor came to us to tell us about the free food/drinks and he was nice, until he started a weird diatribe about him being Mapuche instead of Chilean ( legally he is also Chilean in spite of being Mapuche…) Then he informed us ( mostly me, because my husband doesn’t speak Spanish) that Chileans are a horrible group of mixed races including “Spaniards, Arabs and Jews”. I was so shocked I just told him I also have Mapuche blood plus many other nationalities ( guess what… including Spaniard, Arab and Jewish). Everybody is entitled to their opinions and views, but when working in the hospitality industry, one need to be careful not to offend the guests. By the way, I’m Chilean with American citizenship. For once I was glad my husband didn’t understand Spanish. The next day a friend of mine came to visit with me and we went to the hotel restaurant to have a cup of coffee and water. All the days I’ve been there I didn’t charge anything to my room, because I prefer to pay as I go and keep all the receipts. The day of arrival, besides paying our stay in full, we paid a warranty of around $ 350 (approximately) to cover any charges or incidentals. I was sharing time with my

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Top rated hotels in Antofagasta

Searching for hotels near Iglesia de San Francisco? Compare room rates and reviews to find your ideal stay.
Ibis Styles Antofagasta
4.1/57 Reviews
Excellent service and warm attention, travel with my pet, receive animals up to 15 kg , treated it as King, super-sweet with it, very clean and hygienic facilities, excellent breakfast, lunch and dinner varied in summary a very good one experience
Hotel Diego de Almagro Costanera - Antofagasta
3.9/55 Reviews
Alo Enna... From the Room, say I'm in the ill ac. Status, after I'm in the Room. They changed another, this new presented the same problem, I couldn't stop feeling warm the time I was in the hotel, buffet breakfast ... Something poor, I've been in other hotels and this is the weakest, small but accessible parking, smart and careful staff especially the gentleman who serves in the breakfast room my congratulations
Terrado Suites Antofagasta
4/532 Reviews
We went to Hotel Terrado in Antofagasta because it was recommended by some friends. Considering the price, the service is subpar. The location has a perfect view to the sea and it’s central enough to move around the city without any problems. However, the hotel service needs improvement if they want to attract more people traveling for leisure. After three days in the hotel where we kept our beds made and our room clean, it was an ordeal to get a maid to change our sheets and clean our room. I asked three times and finally someone went around 7 pm to do the room. That particular day we were mostly out of the room while sightseeing and visiting some friends. Every time we returned to the hotel to change clothes or to use the bathroom, we realized the room was still in disarray. The receptionist Valentina was particularly concerned and helpful. Finally we got a maid to come, I felt bad for her because it was so late in the day, she probably wanted to go home. The breakfast buffet was excellent and also the waiting staff ( very kind and helpful). The restaurant of the hotel has good quality of food and drinks. However, the host of the restaurant was enthralled with her phone and when I asked why nobody was taking my order she said “we open at 1 pm” ( it was 1:07 pm). She freaked out when she realized it was actually time to start working. Some of the staff didn’t realize we were lodging in the hotel and rudely told us we didn’t have a reservation to use a table at dinner time (We’ve been in the hotel for three days by then). It’s ok not to know we were guests, it’s not ok the way they ask, in front of everyone, in an annoyed tone, and loudly. The manager of the hotel compensated our consume of a few drinks and cake the day of the cleaning the room mishap. We were grateful. One supervisor came to us to tell us about the free food/drinks and he was nice, until he started a weird diatribe about him being Mapuche instead of Chilean ( legally he is also Chilean in spite of being Mapuche…) Then he informed us ( mostly me, because my husband doesn’t speak Spanish) that Chileans are a horrible group of mixed races including “Spaniards, Arabs and Jews”. I was so shocked I just told him I also have Mapuche blood plus many other nationalities ( guess what… including Spaniard, Arab and Jewish). Everybody is entitled to their opinions and views, but when working in the hospitality industry, one need to be careful not to offend the guests. By the way, I’m Chilean with American citizenship. For once I was glad my husband didn’t understand Spanish. The next day a friend of mine came to visit with me and we went to the hotel restaurant to have a cup of coffee and water. All the days I’ve been there I didn’t charge anything to my room, because I prefer to pay as I go and keep all the receipts. The day of arrival, besides paying our stay in full, we paid a warranty of around $ 350 (approximately) to cover any charges or incidentals. I was sharing time with my
Hampton by Hilton Antofagasta
4.1/5103 Reviews
The service staff is particularly good. Can speak English. Also very enthusiastic. By the sea, there is a supermarket downstairs. not bad. Very clean. Breakfast is not bad, there is parking. Suitable for children
Hotel Antofagasta
4.1/524 Reviews
All excellent, the hotel is very beautiful and the quality of service is of great quality, I have been in many hotels around the world and so I can say it with property. I mention in particular your staff, especially Marcela Bache from the restaurant, always careful and ready to please the guest and also Carolina Hidalgo, very proactive and careful, was ready to support me, without asking for it, The hotel is a very good hotel, and the hotel is very good. Congratulations to his manager, Nicolas Rodríguez, for his leadership.
Enjoy Antofagasta
4.2/527 Reviews
The hotel is fine, great breakfast, good view etc.... But the WIFI was a nightmare. They added so many WIFI restrictions, so I could not perform a video call via whats-app or perform teams meeting. Perhaps their WIFI network is so slow, so they probably intentionally closed the streaming or live calls, meetings etc. Also, when I checked in, I realized that the cleaning staff forgot to empty the trash can. I did complain, but all reception said, we can offer to empty the trash can now, which did not make since since I stayed there for one night.

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