Guest User
August 19, 2023
I enter to hotel around 21 pm on 18 of august. I asked if I can do late check out they say no and ask me to pay one more night, which I did. In the bathroom was dark hair on the floor, I am blond, shower is spreading the water all over, had to use towels to make sure it didn’t go to the room. I woke up because of the dog barking non stop, only by 7 am the dog calm down. I fell a sleep and woke up late for breakfast, I called at 10 and ask if they can make and exception and give me coffee and brioche, since I will not have breakfast or night tonight I am leaving hotel at 14.00. The guy at the reception started been very aggressive saying no, and if I don’t like I can leave my hotel and go somewhere else. ( he was acting like he is the owner) I was shocked , I’ve never been treated that way. I say ok can you give me back then the night I payed extra since is 11.00 I will check out. He said no but I still can go. I was planning to stay in this hotel much more in the future as I travel a lot for work. But unfortunately after such a trea**ent I will take my business somewhere else. And make sure I will never spend any cent in this place. Horrible service and reception guy in the morning.