Opera Suites Apart Hotel

I had a very bad reservation

Pros: good family ambiance; good security setup; complimentary laundry service; restaurants, saloon etc in walkable distance; pool availability although it is small; full fledged kitchen for cooking; very friendly front office staff Cons: small rooms(at least the one we got was 45sqm but was congested for 2 adults and 2 kids); not sound proof, bothering with noise from other apartments and their washrooms etc; no daily house keeping service; beach is 7min walk away; balcony is just enough for clothes drying only; no supply of drinking water .

The hotel itself might be fine. Unfortunately I didn't manage to get there because of the war started, and flight companies that cancelled all their flights abroad. I got $2K locked on the cancelled tickets (twice) and up to $1K on this place. I ran out of money and there even were no tickets to buy on the market anymore. This looks quite like the exceptional case as I 100% intended to get to Turkey, but that's up to the reader to decide. There was a cancellation fee of 50% of the cost, but as I was told there are also exceptions possible which are up to the property owner. When I contacted the hotel (in advance) and explained the situation, that I tried everything I could and spent everything I had to get there, and now I don't have a cent - they decided it's not their problem. The responses were very slow, I had to wait several days to get a response. Multiple times. Without the support team I doubt I would get any answer at all. The answers were short and unclear. Eventually I got the answer that they will take only 40% of the cost. In fact that was a lie, and they took as much as originally planned. So while your experience in this place may differ drastically, I'd like to simply warn the fellow traveler that as soon as you need anything - the warm welcome will turn into the cold shoulder. The place values money more than their customers.