Mene Suites

Mene Suites is a very good motel, it was clean and service was good.

We are here now and it’s just HORROR!!! This is the worst hotel I've ever been to!!!! If we had returned the money, we would have left immediately. Half of what they list is missing. There is no heating, the rooms are freezing. Everything is dirty, shabby old furniture, dirty unwashed bathtub with someone else's hair, shower not working, jacuzzi not working, Wi-Fi not working! Everything is in a disgusting state and this is a deluxe 🤢🤮🤮🤮disgusting breakfast, when we arrived there was no longer any to eat, although breakfast time had not passed. Empty plates of food, dirty tables... it's just a nightmare!!! Don't be fooled by customized rave reviews!!!!

I made a reservation for the hotel months ago through the website Agoda. First of all, let me state this. If payment is not received for reservations made via online reservation, an e-mail will be sent to the property first. No payment was taken from the reservation. To see if you want to cancel the reservation. At the discretion of the business, it can also click "No" and receive the payment at the hotel. I know this very well because I work in this sector. We were going to check in on October 5th and stay for 3 nights. When our arrival date approached, I called the hotel and checked the reservation. They said to me, "Yes, you can stay for 61 Euros per night." I was shocked. Because I made a reservation in TL and there was no such information in the reservation text. At the Hotel, when you make a reservation through ******* or Booking, they state this before payment, but there was no such information on this site. Since the Euro rose, the price of my 900 TL reservation suddenly increased to 1300 TL. When I said I would cancel the reservation, they said, "No problem, we will keep the price of your reservation fixed, you will stay at the same price and you will not be affected by the exchange rate." On October 3, I received an e-mail requesting payment. I contacted the hotel. How much payment do you need to receive in order to load money onto the card? I wanted to confirm that too much money was withdrawn. They said to me, "You can pay when you arrive." In response, I said, "If payment is not received, the reservation may be canceled." The response I received was "No problem". They canceled my evening reservation 1 day ago. I didn't see the e-mail because I had gone to sleep early in preparation for our early departure in the morning. We set off the next day at 07:15 in the morning. Since it was written to check in at 14:00, I sent a message again to inform Mene Suite that we would not be able to reach them at that time. I wrote to Mene Suite, "We will be arriving a little late, we are traveling around." I just wanted to let you know in case they were waiting for us and wondering. They replied, "Hello, no problem." Even then, if they had looked and told us, we would have arranged a place on the road. I wouldn't go that far. We reached at 22:30 at night and they replied that your reservation was canceled and "You canceled it, not us". The cancellation e-mail I received said "Canceled because payment was not received". Should I feel sorry for my 5-year-old daughter who is exhausted, my wife who is tired after driving for 14 hours, or the fact that we have nowhere to go at that hour? I passed everything, Skopje was very bad. They didn't apologize or help in any way. They sold the room to someone else for more. They said with their own words the price of the remaining person. The gentleman who came said it was 85 Euros!!!! They definitely made us suffer because the other person paid more!!! I complained to CIMER. I will complain to the Ministry of Tourism first thing on Monday. I will announce this situation to everyone as much as I can. If there had only been a sign of embarrassment or an apology, I wouldn't have bothered.