Hot spring Hotels in Antalya

If I could rate 0 stars i would, I was really looking forward to my stay at this hotel, expecting a luxury experience, but it was incredibly disappointing. For a hotel that claims to be 5-star, the service and amenities fell well below expectations. The staff was unresponsive and seemed uninterested in guest comfort. Requests for extra towels and toiletries took too long to fulfil. Not the kind of service you'd expect from a “premium hotel”. This poor service was especially highlighted after experiencing a very unfortunate leak which looked like to be contaminated water in our room next to our beds. This leak was all over our clothes and left a disgusting smell. After reporting this issue this took very long to be resolved, and my family and I felt this was completed “brushed under the rug”. After we told them one of our family members with a health condition was feeling unwell and had to lie down and two of us are asthmatic there was STILL no urgency in concern in moving us to a safe area and had to wait in lobby for a long time. After waiting 2 hours we were offered a new room however upon entering the room I noticed dust on the furniture, and even a stray hair on the counter. Housekeeping clearly did not do a thorough job, and it made the room feel far from luxurious, this was also another thing which took too long to resolve. I appreciate this leak was not the fault of the hotel however, the service, lack of empathy and compassion was appalling. Please note when considering staying at this hotel has a policy of “no food from outside” this is included as any food deliveries. This is something they have not explicitly advertised on their website, as if it was, we would not have stayed in Renex. I have experience in travelling in many countries and staying in different 5-star hotels and I have never come across a policy like this in a “5 -tar” hotel. Overall, my experience at this hotel was far from the luxury stay I anticipated. It's marketed as a 5-star establishment, but in reality it’s not worth the money. It is very clear this hotel is very unfinished I would not stay here again, and I would recommend looking elsewhere for a truly upscale experience.