I will not choose this hotel next time I travel. Let me briefly talk about my experience of staying here. First, they charge us randomly. Before we went, we called the front desk and they told us that the room rate included the hot spring tickets and we could book a room. After we arrived, not only could we not refund the room tickets, but we had to buy them separately. First of all, our room could not be refunded, so we had to consume the hot springs. Secondly, the staff did not tell us anything in advance and asked us to keep the hot spring cards and hand them in to the bar before checking out the next day. As a result, the funniest thing was that when we checked out the next day, they forced us to pay 60 yuan for the overnight stay. How ridiculous. The cards were given to us by your staff, and they did not tell us that we had to pay for the overnight stay. It was unheard of. Second, the service was very poor. I sprained my ankle in the lounge. First of all, the carpet covered the entire pit without any reminder. The front desk didn't show any concern or measures to solve the problem. The waiter on the second floor helped us apply ice in time, but the swelling was still severe the next day. The front desk ignored our injuries and didn't deal with them. Third, the living environment was like a funeral home. There were no stools or tables except beds. The corridors to the rooms were all very dark. There were at least four or five long corridors. It was very dark during the day. I felt very cautious. It was already night when I returned after taking a hot spring bath. It was like a funeral home at night. It was scary and made me feel uncomfortable. I basically didn't sleep all night. In conclusion, if I was the only one who was cheated, I wouldn't be so excited. When I was taking a hot spring bath, I met three older couples who had the same problems and troubles as me. They didn't know how to solve them and complained. They were all forced to consume.
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