Annecy - Icône Hôtel Annecy

Centrally located with easy access to attractions, restaurants, and amenities. Guests appreciate the attentive and friendly staff offering excellent service and accommodating guest needs.

Dirty and had a horrible nights sleep, firstly there was black mold along the shower tray it had clearly not been cleaned in a while. There was a loud buzzing noise that came from the air conditioning unit and went off all night frequently which made it hard to fall asleep, there was also no curtains in the room resulting in us waking up very early to the sun. You could see where a curtain rail used to be on the wall but they hadn’t bothered to put it up again. The electrical sockets were not fully attached to the wall and you could hear the electric buzzing from one socket when you plugged something in. The staff were also very unfriendly and unhelpful. Once we raised all these issues with a staff member she replied the mold must have been missed but you could tell it had been building up for a while. We asked to speak to a manager but she said we could only call the hotel the next day to speak to someone else. We also said we refused to pay full price however they charged my card the next day 15 euros less of the total price however I would say that is still nowhere near acceptable for the number of issues the room had. I have attached photos and videos of each issue as well.

Beautiful hotel, spotless and great location. Raymone was in reception and so helpful, even drew a little map for us for touring near our next stop. Great service and breakfast. Would defo stay again thanks