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"We got to the hotel at 4:00pm. No place to park so I went in to check in and find the valet. I asked the gentleman at the desk about valet and he said he had nothing to do with valet. They are busy and I need to wait out front. I said okay. I asked if he knew where the restaurant I booked was and at first not a clue and then he pulls out a list of restaurants and says it’s on the list. I ask where is it? His response it’s on the list. Okay. He obviously did not understand English so I thought I’ll ask the valet. I went to the valet and he told me we are not in the main building and he has no time to help us. He wasn’t sure if he could valet the car. I was confused and then he said leave the car and you can take your luggage to the building you are staying in. Well it ended up being about 5 blocks away on cobblestone sidewalks up hill. Okay so much for customer service. I realized they were not going to take care of us in any way. No customer service! I can’t believe I paid that much money and it was a room the size of a shoe box with no service. "

"In addition to the front desk calling at 8 o'clock to say that my card has a problem, saying that it can't be used, after explanation, it has been corrected, it seems that the front desk idea is not very clear. The rest is OK!"

"Overall, the surrounding environment is also good, dining and shopping are convenient. But the room is not big, saying that the standard room is allowed to sleep 4 people, but a bed is about 1.3m. It is still difficult to sleep two people. Two people can live in one room, 3-4 people, and they are crowded. Our family of three traveled, and one room slept all night, feeling too crowded, and made up a room the next day, everyone can rest better."

"Come here for meetings every year, nice hotel."

"We enjoyed our stay and it was a short walking distance to nightlife and concert hall. The bed was so comfortable and it felt like a very secure establishment. Parking was great and we enjoyed the bath amenities. Thank you!"