Hilton Garden Inn Ann Arbor Reviews

It has good location, not downtown, but near a shopping and eating place. It has nice pool and nice service.

We were visiting our family . The breakfast is excellent. The f gym was well equipped.

Good place.

Very clean, large and free parking lot, good service

It's a little far from the city center, but there is a big shopping center nearby, so it has its own advantages. Recommended for those who dislike the hustle and bustle of the city. The friendliness of the staff is average.

早上可以點餐，房間很大

We only spent one night so didn't spend a lot of time at the hotel, but we were very pleased with the staff, who were very friendly. The room was clean and spacious and we liked having the microwave and mini fridge in our room.

The check in staff was supportive. We had to change rooms because the initial room was dirty. Limited food options.

The employee who was working the bar at night time was not very nice or pleasant. Made me feel that I was inconveniencing her by ordering food.

The hotel itself was very nice, well kept and very clean. They had all the amenities you would need. The pool was very warm and kid friendly. The only problem we had, were the guests above us. They let their kids run up and down the hallway and in their room until 12am then again at 9am. We complained, but the staff didnt do anything about it. When we said something, they said they will get to it when they can and its because they have a lot of kids which is not a good excuse. Other than that we had a great stay and would recommend.

Wonderful staff, pool was fun, rooms were clean. Breakfast was not worth the price. Went elsewhere for breakfast.

I have been here a bunch of times but we really enjoyed our time this year. The staff was great!

My stay was pleasant. Did not purchase the breakfast. WiFi was not very good in my 2nd floor room and took several tries to connect. Different employees all told me the WiFi was spotty in areas. One even suggested I call hotel tech support myself and when I did call the number provided, I was connected to Hilton internal system support which was of no help. So I gave up and tried again the next day and another employee ended up giving me a separate code which eventually worked. No one seemed very concerned or surprised.

I was terribly disappointed with my stay. It wasn't due to the hotel conditions or location, but due to the staff. We accidentally ordered a single king when we needed a double queen. I asked to switch rooms because the website showed availability. The receptionist told me that all the double queens were booked. She proceeds to be extremely condescending and rude stating that the website is wrong and that she is right. This forced me to attempt to book the double queen off the website. The booking went through, showing availability. When I presented my new booking, she proceeds to tell me that I booked the double queen "with the snacks." She never told me that there was a double queen available, but added "snacks." She simply stated very rudely that they are all out. This forced me to pay for 2 rooms instead of just switching and paying the difference. I'm very dissatisfied!