Anemon Kent Ankara Otel

Hello, I am Eray Ergün Efe I made a reservation at Ankara Anemon Hotel for check-in on 03.11.2023 and check-out on 05.11.2023. Later, when I went to the hotel, they said that the rooms were full and that they would give me a room without carpetflex. When I booked the room for accommodation online from you, there were items such as city view, but the room was at -1, there was a difference in elevation and it was directly facing the parking lot. Their behavior was that on the day I was going to check in, there was a CHP congress in Ankara, so all the hotels were almost full, so they showed an arrogant attitude. In short, I asked to cancel the reservation in terms of both room and service behavior. I also asked for a refund and they did not meet the conditions. They asked me to contact you, they sent you the cancellation of the reservation directly by e-mail that day, but the person named Caner stated that this refund is at their discretion. Unfortunately, they caused a lot of inconvenience, and I was left without a hotel on a day when Ankara was the most crowded, and unfortunately, I had to book another hotel on the last day, so I paid a high fee. I request a refund of this cancellation and will take legal action if necessary. Everything is fine, but I cannot tolerate disrespect and arrogance. I request you to warn the hotel about this and refund the money I paid for the hotel as soon as possible. Thank you, love I notified you by e-mail, the images are attached.