Spazio Leisure Resort, Goa

wonderful

I am writing to express my dissatisfaction following my recent stay at your hotel. While the property may be visually appealing and conveniently located, it is unfortunate that the actual experience failed to reflect even the most basic standards of hospitality. The following issues are of particular concern: Lack of Bathroom Amenities: Essential items such as bathroom slippers were not provided, and the quality of hand wash and shampoo was subpar — not what one expects even from a budget property. Untrained and Unhelpful Staff: It was evident that the staff is either inadequately trained or instructed to prioritize saying "no" over offering alternatives or ensuring guest satisfaction. There was a noticeable lack of initiative and courtesy across interactions. Limited TV Channels and Unavailable Pillow Preferences: The in-room entertainment options were extremely limited, and thinner pillows were unavailable, causing discomfort. Guest comfort and personalization are expected as a minimum standard. Rigid Breakfast Policy: Breakfast was chargeable on the day of arrival, which is understandable, but when not consumed the next morning — where it was included in the package — no adjustment was offered. A flexible and courteous approach is generally extended by most reputable hotels. Charged Accompaniments with Meals: Basic accompaniments such as papad, pickle, or even salad garnish were not served unless paid for. These should be part of a standard meal and not treated as optional extras. Misleading First Impressions: While the hotel’s location and colorful exterior may attract guests, the overall experience does not live up to the initial impression. A good façade cannot compensate for weak service delivery and poor guest care. It is clear that fundamental elements of hospitality — comfort, courtesy, flexibility, and service — are not being met. I strongly urge the management to take this feedback seriously and take corrective action. If such core issues are left unaddressed, guest dissatisfaction will grow, and the hotel risks losing both goodwill and repeat business. I hope this message is taken in the spirit of constructive feedback and that tangible improvements will follow.

Exceptional! The resort and the room were spacious. The pool was nice. The staff was very friendly and accommodating. The buffet breakfast was great! I highly recommend Stay here

We had a wonderful stay at Spazio Leisure Resort in Anjuna. From the moment we arrived, the staff made us feel completely at home. Everyone was so attentive, friendly, and genuinely helpful — always ready with a smile and great recommendations on what to see and do in the area. The food at the resort was also fantastic — fresh, delicious, and full of flavour. What truly stood out, though, was the care they showed even after we checked out. A few days after we left, there was news of the Air India plane crash. Knowing we were also flying to London around that time, they actually called us to check that we were safe and not on board. That kind of compassion and thoughtfulness is rare, and it meant a lot to us — it really shows how much they care about their guests beyond just a stay. We visited during the off-season, and honestly, it was still such a great time to be in Anjuna. The area is quieter and more peaceful, but still incredibly beautiful and full of charm. There was still plenty going on — local restaurants, shops, and sights to enjoy — without the busy crowds, making it the perfect time to unwind and explore at a slower pace. Highly recommend this resort for anyone looking for a relaxing, welcoming, and memorable experience in Goa!

A well located gotel in Anjuna; Needs Upkeep!!! The Hotel has a very good location, which is its big plus point. That being said, the hotel facilities, especially the rooms need to be upgraded. Very old style furniture & furnishings, bathroom is very basic but functional. It badly needs some renovation and sprucing up. Staff are friendly and helpful.

The rooms are fine, not very spacious but too dull and dim. The room has one tea bag and 2 ×500 ml bottles for 3 people staying where they charge extra for the third person too. There are no toiletries in the washroom except for body wash and hand wash. Also the washroom is not properly cleaned. The staff here is very rude and lacks in customer service. I fact I can see that in the replies by the property online too, seems like they have zero understanding of customer service. The reception staff has zero knowledge of everything and says he has no idea for anything asked. They make you pay upfront so that you are stuck with the bad service once paid. The location is good but the management is very bad. Not worth the money they charge.