Hotel Indigo Anji

The housekeeper did not contact us in advance before check-in, and did not understand the guests' check-in needs in advance! This is the first time I have encountered this, maybe the hotel does not care about Ctrip guests! At 12:00, I checked in and was told that there were no rooms and I had to wait. OK, but a few minutes later, I was told that I had a room. The concierge helped us carry our luggage and introduced us to the room along the way (thank him very much). After going around, we arrived at room 667, the last room in the corner of the 6th floor. When we opened the door and went in, there was a smell of toilet backflow, so we returned to the front desk and told them that the room smelled too bad and we needed to change rooms instead of the last room. The front desk told us that we would have to wait for a while! OK, I accepted it. At almost 3 pm, I called to tell me that the room was OK. When I returned to the hotel at almost 6 pm and entered the room, Indigo began to give me "surprises" again and again (this time it was room 567, the second to last room on the 5th floor) Hygiene: The first four photos are the shower room and kettle in room 567. The shower room is full of yellow spots and mold spots! It falls off with a scratch of the fingernail, which is really disgusting! ! ! The hotel has not been open for a long time. The shower room has been in such a state that it shows that the guest room has never been thoroughly cleaned. The guest room leader has never planned to do detailed hygiene, which has led to multiple yellow spots and mold in the shower room! ! ! The scale on the kettle has not been cleaned! The bed fence they added for me is not fixed with a rope. The guest room staff said that there is no safety hazard because the child will not fall off the bed if it is not fixed. OK, so who will be responsible if the child falls off the bed? I called the front desk and asked the lobby manager to come and check it out. He suggested changing my room, which I accepted. At night, while I was waiting for the change, the housekeeper came to the room again to get the bed rail to help me move to the new room. I asked him to add it to the side against the wall and to put a baby bed next to the rail so that it would be safer. As a result, 20 minutes later, I was moved to room 339. The bed rail was added, but the baby bed was not placed next to the rail. In the end, I had to move the furniture there myself. The last five photos were of the hygiene problems and room facilities in the new room after two room changes. The bathtub was dirty, and there were old pits left by the previous guest's bath. There were many stains and hair on the bathroom floor. There were spider webs next to the refrigerator. There were coffee capsules used by the previous guest in the coffee machine. One of the ceiling lights on the bed was not lit, and the balcony door could not be locked (the next day, after the project was completed, it could not be locked again at night, and I was too lazy to report it). I usually don't comment or give bad reviews, but this time it really made people very angry. The hygiene conditions of a hotel that costs one thousand yuan a night are simply unbearable to look at. It really opened my eyes.

The bar is very good and children are allowed to experience it. The tea-flavored meat for dinner is also delicious. The outdoor climbing for children is very good and the kids had a lot of fun. The only drawback is that the door lock of the room is broken and has not been repaired. The hotel is very noisy when sleeping and I didn't sleep well all night. It may also be because I was given a last room. And the door can't be locked and is not soundproof. After the feedback, the attitude is still very good... Next time I come to Anji, I will try a different room type...