Guest User
May 7, 2025
I booked two rooms for this May Day trip, each for 822/night. On the first day of check-in, I found that there was no soap in the bathroom of the room. At first, I asked the housekeeping service for it, but the housekeeping service said that there was no soap in this hotel. After asking again, they gave me soap. Otherwise, how could I wash my hands after using the toilet? !
The air conditioner in my mother-in-law's room 319 did not cool. After enduring it for one night, she asked to change rooms the next day, and the front desk arranged it.
The next day, the customer service cleaned the room, but they didn't make the bed for us in room 317. My mother-in-law came to my room and asked me, don't they make the bed? For a foreigner, she didn't understand it very well, and I was speechless. I could only answer: Yes, they didn't make the bed. To be honest, it was hard for me to understand it. It was the first time I encountered it. In fact, the room was not cleaned so neatly!
Then the small refrigerator in the cabinet in the room was locked, but we didn't know it at first, so we thought it was simply unable to open. When I called to inform him, my husband opened it. But later when the room service came to the room and found this situation, they had a slightly different taste for us, meaning that we should not open the refrigerator, which made us uncomfortable. This was also the first time I encountered this situation. The refrigerator was locked, and there was no advance notice! Then she took the Coke and Sprite in the refrigerator away. I felt it was quite ridiculous. The room cost nearly 900 yuan a night, just to lock the refrigerator for some Coke and Sprite!
Then: the electric kettle tripped twice! There was no way to boil water when needed.
The hotel had only one person, I was the lobby manager or management named Iven, who was very polite to us and provided very thoughtful service. On the first day, he arranged for the porter to help us with the luggage, took us to the room, took my husband to the parking lot to charge, and accompanied us to figure out how to use the charging pile, and arranged coffee for us. I would like to thank him alone.
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