Mitsis Cretan Village

Lovely room with a large terrace out the back in the sun. Very attentive staff and clean rooms. Food was really great, and definitely book the restaurants for a more exclusive feel. Really great value for money. Everything was very clean including the pools. Could always get a seat round the pool and the beach (early may travel).

We moved to this hotel after staying 3 days in the Minos Imperial luxury beach resort which was hell on earth, the previous hotel should of been 5 star luxury but this hotel the Mitsis super exceeds it hands down on every level, cleanliness, facilities, service, quality and choice if food, location absolutely in every way. Highly recommend the Mitsis group they definitely go above and beyond. Stay here you won’t be disappointed

Great Service, very nice and friendly staff. Awesome pictures in very beautiful locations to make a perfect memory to keep.

We spent eight wonderful days at this hotel. The service was exceptionally friendly, from the reception desk, through the restaurant, the entertainment staff, and even the cleaning staff. Ms. Bianca took wonderful outdoor photos for us, for which we sincerely thank her and highly recommend her. She's a wonderful person, cheerful, smiling, and open. We'll remember this vacation fondly and for a long time.

It was one of the best holidays we had. The staff were amazing, inviting and welcoming. The rooms and facilities were extra clean and maintained. We had 2 people in our party with gluten free diet and there were meals in every time of the day. The only thing that we missed was Greek food in the main restaurant and Greek music. But besides that the experience was great.

We made a very last minute booking due to a change of travel plans thanks to French air traffic control strikes. Despite this the hotel were ready for us and welcomed us warmly. Service - exceptionally friendly and helpful, what a great team - it's evident that guest experience is really important here. The entertainment team try really hard to get people involved without crossing the line into being a nuisance. The lady in the main pool bar is lovely, but so overworked; she's always patient and friendly despite the queues, so please make life easier for her and the guests by allocating an extra bar person! Room - we were in section 5, this was away from the pools and beach so nice and quiet. As a bonus, I could see if the gym was busy just by looking out of the window! Beds were comfortable and AC really effective. Cleaning was to a good standard and toiletries were nice, even though the bottles were in a weird order and couldn't be reshuffled. We had one armchair in the room even though there was plenty of room for a small 2 seater sofa - it would have been good to be able to sit somewhere other than on the bed. Food - as a vegetarian and a pescatarian, we always found plenty to choose from and foods were well labelled. The buffet dishes were replenished often, always nice and hot, and mostly cooked in front of you. At times, we found dishes unpleasantly salty, especially some vegetable dishes like the fried mushrooms and sliced carrots. Staff cleared tables promptly. It would be good to replace the thousands of plastic water bottles they must get through each week with reusable glass bottles of water on each table, or a water dispenser from which we could fill glasses. Proper mugs like the ones in the room instead of tiny cups would also be an improvement for tea and coffee. Facilities - we used mainly the pool and gym, finding the beach too steep and stony. There were always plenty of sunbeds. The towel counter is a source of frustration, located well down the beach front and with limited opening hours. This made it a challenge to stick to our preferred schedule and often meant that we were waiting for the counter to reopen at 3pm so that we could have clean towels ready for the next morning. It would be much easier for guests if there was also a counter at the pool and at least one counter was open 9-5. The gym equipment is OK, treadmills seem quite old and the AC isn't quite having the required impact for running. Gym opening hours could also be extended, eg from 6am not 7am. Location - about 25 minutes from Heraklion. There isn't much around, but the views are lovely and the Spar shop just outside is a useful addition to the hotel shop. Lots of tours will pick up from here if you want to explore - we did a full day trip to Agios Nikolaos, Elounda and Spinalonga through the GetYourGuide app. Value - all inclusive package was good value and we especially appreciated the hotel's truly 24 hour approach, meaning that we had full access t