Marla
February 12, 2024
Me and my husband were actually very shocked at how this room looked. Considering it's location , Anaheim Hills.
The bathroom faucet is broken , it moves when you turn it on.
The kleenex holder has no kleenex and its rusty.
The lights needed new light bulbs. So it was very dark in the room.
None of the ice machines were working. And when I told the girl , she said nothing to me, like she didn't care.
Then I asked for hand towels , wash cloth and 1 more bath towel and the maid said no, they didn't do the laundry, so me and my husbandp had no wash clothes to wash our face, nor dry our hands.
Then complimentary coffee in the morning, I was looking forward to,. Never .existed. she told me I had to pay her 4.00 for a cup of black coffee!!!
The refrigerator in our room was broken, the door of it was held together with tape!!
How could a lovely town have such a scummy hotel!!!?
Why don't you fix things that break , gave ice for your customers, and towels!! Towels are pretty darn important!!
Don't lie about complimentary coffee and then try to sell it for 4.00 a cup.
Alot needs to be fixed on this hotel. It's hideous, and could be so nice if you just tweak a little bit of things. .
I'm sorry but 1 star, I need towels when I get out of a shower.
I need ice too, and coffee would be greatly appreciated.