Holiday Inn Express Anaheim West Reviews

Only few choices of breakfast,close to Disneyland.

Everything was good !

Staff was not friendly and the bathroom in the lobby was dirty and without paper towels. Rooms inside were nice but outside was littered with trash. It was worth the money but could have been better

Great location, room was clean & free breakfast! Staff was friendly

It was clean and the breakfast was good.

This was the nastiest place I have ever stayed, the toilet didn't work, carpets look to not have been cleaned in years, cockroaches in room. Told front desk we are not staying here tonight, staff said they will have a Manager reach out to me, no call returned, they still charged me for the room, I had to find another hotel at last minute that cost me $250.00.

Great location for the parks. Right on the road so the road noise was horrible. The building is in need of so repairs as it’s showing its age.

Our stay was wonderful. The staff was so incredibly kind. From the front desk and breakfast staff to housekeeping. Everyone was so accommodating. I would love to stay here again. The breakfast was wonderful and had a variety of items.

Definitely needs to be updated. Dirty and extremely noisy from people above us and outside our room. Breakfast was dry and didn’t taste very good. Probably the worst holiday in express I’ve stayed at unfortunately.

I really liked the property and everyone is very polite. Also so clean , I appreciate it as well.

It was a full hotel, granted. There were several high school parties staying, and they were pretty loud late into the night (past midnight). I did call front desk to ask about it, but they brushed me off as just a large group checking in; but that was not the case, the noise was above and around us (we were on the second floor). I don't necessarily blame hotel staff for the noise, but they didn't attempt any intervention. Our room key didn't work on day two when we arrived back at our room in the evening (after already paying for the 3 days), and we waited about 30 minutes at the front desk to get our keys reactivated while one person, apparently the only employee on duty, was checking others in. Other guests were also waiting to get clean towels and had keys that didn't work. The breakfast attendant, Christine, was lovely and accommodating. She should have been in charge of housekeeping! We stayed 3 nights, and our room was not serviced at all while we were there. We had to request fresh towels, which they left on the second day, but did no other cleaning. The room was otherwise well appointed. The carpet seemed sticky in some places though. It really was not a bad stay, but I expected a bit better from the Holiday Inn brand.

It would have gotten all excellent rating if the had more than just one luggage cart.

Rooms are run down, beds are full size not queens. Carpets were filthy, blinds broken and didn’t open. People were loud everyday starting at 5 am. Yelling up and down hallways, elevator and ice machine loud which was right outside our room. Called about the blinds and they said someone would come help with them and no one ever showed up. One of the reasons for staying here was full breakfast was included. Yet the pancake machine was broken and orange juice was out of service.

Great staff the breakfast could need more help but besides that it went good. The outside area is beautiful!