We stayed at this hotel in July 2022. We arrived in Amsterdam at about 10am, so we took our luggage to the hotel to leave there and asked for an early check in, which the website states the hotel will do everything to accommodate to which the staff said they wouldn’t be able to do, and looked puzzled I had even asked that. It is quite common in the UK to ask for an early check in if you arrive somewhere early and plan to be out most the day by an hour or so. Anyway as the day went on I felt progressively worse, I have health problems and I just wanted to check in & thankfully the staff when I rang did have a room ready for us but I had to keep ringing to see if they had one, they didn’t offer to call if one became available. When we arrived to check in, it was about 2PM (check in time 3PM) and when I explained our room was ready the girl was confused? As if it shouldn’t be ready, I explained it was agreed and they checked us in. When they asked the check out date I said the wrong date (a day too early) but this was because I was unwell and wasn’t paying attention but the staff just went with it? So really I could have said any date and they probably wouldn’t have checked? Went up to the room and on first impression it was a bit small and the shower room wasn’t great as the water went everywhere, and the room felt a bit depressing. We had issues with our keycard due to the wrong check out date being put on, so we had to get that changed a lot and there was often long queues for the staff to sort this. The majority of the staff were friendly it was just a shame some were rude. The hotel itself isn’t in a brilliant location and is quite far out from the centre however it is next to a metro station which provides links easily. Overall I wouldn’t return back to this hotel. The staff just aren’t that friendly.
47 Reviews