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5 star

Hotel Okura Amsterdam – the Leading Hotels of the World
4.3/571 Reviews

Hotel Okura Amsterdam – the Leading Hotels of the World

Amsterdam Oud Zuid Amsterdam|0.93km from Lucky Cleaning
We decided to splurge on this 5 star hotel for a long anticipated family reunion. Unfortunately the experience was marred by a series of disappointments caused by utterly incompetent hotel staff. When I called ahead on the day of our arrival to request an early check-in the hotel rep. sternly informed me that I would have to pay a 120 Euro charge for the privilege! We are experienced travelers and never have we encountered such a demand. We took our chances regardless and decided to show up 2 hours early. Sure enough, our room was already ready and we were allowed to occupy it at no extra charge. Things really started to go south when a limousine that I had arranged for separate airport pickup of my daughter’s family through the concierge showed up at the airport unequipped with a baby car seat. I had expressly requested this when I booked the service. This was also specified in the booking confirmation sent by email to me by the concierge. The reaction I later got when I complained to the concierge was that I was not charged extra for the baby seat - as if this was the main issue! Furthermore, this was the first time that I was informed of such a charge, as no mention of this had been made in the email confirmation of the limo reservation which I originally received from the concierge. More importantly, what is more concerning is the utter indifference he showed for the safety of a guest’s infant grandchild. All that concerned him was the money angle to the failure. Things soon got worse. When we checked into our room we lifted the bed cover to discover several hairs and multiple red and yellow stains. Unbelievably, the chambermaid had neglected to change the bedsheets. This, in a 5 star hotel! After we called reception, staff was quickly sent to our room to change them. We never heard further from management about this. We later had dinner at Serre restaurant onsite and left the place hungry. The chef seems to focus on presentation and less on the reasonableness of the portions. My wife had a fish main course which was equivalent to 3 forkfuls. The minuscule dessert was pretty to look at but was grossly inadequate even for one person. The restaurant style is a throwback to the old Nouvelle Cuisine school. For the icing on the cake: a voucher for a round of drinks on the house at the rooftop bar that the guest services manager had kindly given me was bungled by the bar staff. When I arrived home I discovered a mysterious charge of 66 Euros by the Twenty-Third Floor Bar. The bar staff set new standards of incompetence in taking my voucher and charging me anyway.I had to call the hotel for credit but I am losing money anyway from the spread in exchange rates used by credit card companies. To be fair, the Superior View room was extremely spacious and comfortable with a magnificent view. The large pool and ample spa facilities were enjoyable and a significant convenience . Also the reception desk personnel were very professional and welco

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Top rated hotels in Amsterdam

Searching for hotels near Lucky Cleaning? Compare room rates and reviews to find your ideal stay.
The Arcade Hotel Amsterdam
3.9/560 Reviews
Amsterdam Oud Zuid
Review Staff: Friendly, Helpful and Kind, staff were bilingual from what I could understand English and Dutch Location: Easy to get to via bus by the 397 from the Schiphol Airport to the Van Gogh Museum and walk 10-15 minutes or take the Tram 3 the rest of the way. Amenities: They offer multiple consoles to select from to put in your room if you're into that and have a mini cafe/bar in the lounge. Cleanliness: Bedding and towels were clean on arrival but there was a weird smudged substance on the wall that was not cleaned for some reason. Would I recommend: If you are into gaming it's a great location to stay and the price is not bad. There's a nice variety of consoles and games to select but with other peoples reviews and my experience I would not be able to verify how clean your room may be upon arrival.
Van der Valk Hotel Amsterdam - Amstel
4.5/583 Reviews
Watergraafsmeer
The hotel is located in Amsterdam Amstel and is connected to the Metro (Station Overamstel, approx. 6 min. by foot). So it's a great starting point to experience the city of Amsterdam. Especially wellness and gym are a nice possibility to use. The rooms are modern and clean. Breakfast is also versatile and fresh. The restaurant is not as good as expected, but still solid. The service was friendly and attentive at all times, the cocktails in the bar ”Moqum” in the lobby are also really recommendable.
Motel One Amsterdam
4.3/584 Reviews
Absolutely disgusting service from Danilo. Ordered a silver gin with lemonade - drink came with bitter lemon Until I poured it into the glass I assumed it was cloudy lemonade. On tasting it I realised it was bitter lemon and promptly asked to change the drink to lemonade. The lady behind the bar only had sprite which was fine however Danilo then appeared and demanded I pay for another Gin and sprite I said I didn’t want that drink and he swiftly removed it. This is despite us paying over £50 for a round of drinks Room basic but ok - lacking Kettle and basic coffee making facilities Bar area nice for the price however has now been over shadowed by the disgraceful attitude of the Bar man Fortunately there have been very few of my reviews that have been one star but this is one of those places you will find good if you encounter no problems - otherwise be prepared for substandard customer service and lack of understanding of a customers needs
Nhow Amsterdam Rai
4.6/5112 Reviews
Sanitation and convenient transportation There are many restaurants nearby, It is a good place to stay, There is also a bar and room service in the hotel, which is very convenient. The service staff is also very friendly
Hotel Victorie
3.6/540 Reviews
Kleines Zimmer, Bad sehr klein aber sauber, Frühstück ausreichend, Personal war freundlich, Zimmer waren etwas hellhörig, Lage sehr gut, Zentrum und RAI ist zu Fuß gut zu erreichen in 15 bis 20 Minuten, Restaurants und Kneipen gibt es in der Nähe,
Hotel Okura Amsterdam – the Leading Hotels of the World
4.3/571 Reviews
Amsterdam Oud Zuid
We decided to splurge on this 5 star hotel for a long anticipated family reunion. Unfortunately the experience was marred by a series of disappointments caused by utterly incompetent hotel staff. When I called ahead on the day of our arrival to request an early check-in the hotel rep. sternly informed me that I would have to pay a 120 Euro charge for the privilege! We are experienced travelers and never have we encountered such a demand. We took our chances regardless and decided to show up 2 hours early. Sure enough, our room was already ready and we were allowed to occupy it at no extra charge. Things really started to go south when a limousine that I had arranged for separate airport pickup of my daughter’s family through the concierge showed up at the airport unequipped with a baby car seat. I had expressly requested this when I booked the service. This was also specified in the booking confirmation sent by email to me by the concierge. The reaction I later got when I complained to the concierge was that I was not charged extra for the baby seat - as if this was the main issue! Furthermore, this was the first time that I was informed of such a charge, as no mention of this had been made in the email confirmation of the limo reservation which I originally received from the concierge. More importantly, what is more concerning is the utter indifference he showed for the safety of a guest’s infant grandchild. All that concerned him was the money angle to the failure. Things soon got worse. When we checked into our room we lifted the bed cover to discover several hairs and multiple red and yellow stains. Unbelievably, the chambermaid had neglected to change the bedsheets. This, in a 5 star hotel! After we called reception, staff was quickly sent to our room to change them. We never heard further from management about this. We later had dinner at Serre restaurant onsite and left the place hungry. The chef seems to focus on presentation and less on the reasonableness of the portions. My wife had a fish main course which was equivalent to 3 forkfuls. The minuscule dessert was pretty to look at but was grossly inadequate even for one person. The restaurant style is a throwback to the old Nouvelle Cuisine school. For the icing on the cake: a voucher for a round of drinks on the house at the rooftop bar that the guest services manager had kindly given me was bungled by the bar staff. When I arrived home I discovered a mysterious charge of 66 Euros by the Twenty-Third Floor Bar. The bar staff set new standards of incompetence in taking my voucher and charging me anyway.I had to call the hotel for credit but I am losing money anyway from the spread in exchange rates used by credit card companies. To be fair, the Superior View room was extremely spacious and comfortable with a magnificent view. The large pool and ample spa facilities were enjoyable and a significant convenience . Also the reception desk personnel were very professional and welco

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