Guest User
August 3, 2024
Avoid this place!!! This hostel is completely dishonest. I made a reservation for four nights, but unfortunately, I had a personal emergency and canceling my stay was easier for me. Before deciding to cancel, I emailed to inquire about the cancellation policy. They replied that since I hadn't chosen the cancellation option, I would be charged for the first night's stay as a cancellation fee. However, I was surprised to be charged for the entire stay. I then contacted the reception, which explained that they had made a mistake and that in case of cancellation, there would be no refund. If I had known this information from the start, I would have made different arrangements to avoid losing this money. The hostel is responsible for this error and should take responsibility, but to this day, I still haven't received a refund. I called several times to speak with the manager, but there was always an excuse that she was unavailable and would call me back later, which, of course, never happened. I find this behavior unacceptable and unprofessional. I will continue to expose this situation until I get a resolution !!!