Basecamp Amsterdam

Guests lauded the comfy, well-designed rooms, friendly staff, and tranquil location away from the city center. They also enjoyed the awesome spa facilities. Some appreciated the private roof terrace.

The Unbound is a nice spot if you want some rest and relaxing just outside of the city, at least that is what we expected. Unfortunately once we arrived someone was celebrating their birthday on the other side of the restaurant, all good until they were blasting music and doing karaoke while we were trying to relax was in the hot tub.. a quick heads up from the reception that this would be taking place would have been nice. About the hot tub; we were told that it would be ready at 5PM but that we just have to add “a bit of cold water”. That turned into 1,5 hours of us trying to get it down from a solid 50 degrees to a bearable temperature, a lot of time lost with that. The food was amazing! Would recommend eating here also if you are not staying. Especially the ceasar salad and the catch of the day were good! Because we got so much food for dinner we wanted to cancel the breakfast to sleep in, so we talked to two employees at the restaurant and both said they were going to take care of it and cancel the order. Guess who still woke us up at 9.30, the breakfast we had cancelled the night before ... The little house Wikkel we had was really nice, but they were tons of dead/smashed mosquitos on the wall, and there was missing decoration as explained by the lady who showed us. Putting one and one together, the cabin had obviously not been cleaned and set up for new guests.

HEARTLESS!!! We planned to stay here for 2 nights and purchased a non-refundable rate. Unexpectedly a family member passed away, and we had to make a last-minute detour to Paris for the funeral and cut our stay short by 1 night. I pleaded with the owner via email to please make an exception and refund the last night because we couldn’t stay. We were flat out told no and not even given condolences. What disgusting behavior. I hope they never are put in a similar position and someone offers them more kindness than they were willing to extend. Meanwhile, they probably were able to sell the room to someone else, which means they got their lost revenue back. Is that even legal?