Room Mate Aitana, Amsterdam

The staff delivers excellent, caring service. Guests praised cleanliness and comfortable beds. The location is convenient. Amenities include elevators, modern decor, and well-equipped rooms.

We were a bit irritated during check in when we arrived to the hotel after a long flight from Thailand and an hour after check-in time to be told the room wasn't ready. The staff did apologize and said it was a busy period but we felt like it wasn't helpful when they said it would be ready in 10-15 minutes. They didn't tell us at all and we were waiting right there in the lobby so we had to walk up and ask again if it was ready. The staff we talked to initially didnt put in a note or anything so we had to explain the situation again and we wasn't offered any compensation.. a free drink or something while waiting would have been helpful. However, once we were in the room, we had to say it was spacious, clean, and comfortable. The body wash smells good and the body lotion available came in handy. The water pressure, the rain water, everything was nice. The room's big smart TV was great, and the bed was huge. We didn't like the fact that the AC wasn't working as well as we wanted and with the sun coming in, it can get a bit hot but overall it was ok during the night. We also liked the 10% discount deal with the bicycle rental shop opposite from the hotel. Overall, we enjoyed our stay. The location, though, out of the city centre where all the canals are, are still somewhat walkable and was less hectic and touristy. We wished there was a nearer supermarket where we can grab some snacks or drinks but at least there was a bagel cafe right opposite. The check out was fast and the male staff was nice to ask if we wanted to leave our bags and we wanted water. So that gave us better experience than the check in for sure.

Very good hotel and kind personal!!!stayed four nights with a good view