I recently stayed at this hotel and had an incredibly disappointing experience. To begin with, the staff was not as friendly or welcoming as I expected. Their attitude made me feel like an inconvenience rather than a guest.
Additionally, simple amenities like toothbrushes and toothpaste were not available in the room. I had to go out of my way to request these basic items, which should be a given in any hotel.
To make matters worse, I realized I had made an incorrect booking for August 18th-19th instead of my intended dates of July 18th-19th. When I tried to cancel and receive a full refund, I was curtly informed that I had booked a non-refundable ticket. The customer service representative was not polite or understanding about the situation, which only added to my frustration.
Despite this, I still made another booking for my actual dates, but the overall experience left much to be desired. I would not recommend this hotel based on the poor service and lack of basic amenities.