Guest User
October 17, 2024
Should be called Dirty Nellys Amsterdam - Worst hostel I've stayed at after travelling for more than a month and staying at hostels all around Europe. Incredibly rude and unaccommodating receptionist. Precariously small stairs, no lift anywhere, extremely noisy lobby, tiny cramped room, and linen with marks. Duvet and pillow covers were put on inside out onto the duvet and pillow - not sure if they washed it or lack attention to detail. They also don't put on the sheets on the bed properly. It's just laid on top. The only toilet on the ground floor is disgusting and I had to walk behind the bar into the back rooms to get there and the floor was wet. No manager on site and the only manager is unreachable because it's their day off so the receptionist cannot do anything. She was extremely unhelpful and full of attitude. The rooms are freezing in winter and you cannot change the thermostat. To get them to do anything is like pulling teeth. It's like they've never heard of customer service, and are extremely argumentative. Forget having showers or brushing your teeth without frustration because their showers and taps automatically turn off in seconds. Internet reception is terrible. They charge for luggage storage prior to and after checkout. Locker in room under the bed doesn't open properly and is narrow. There's no kitchen or fridge. They enter the rooms multiple times a day even at night time so forget privacy. It's the kind of place where once you've paid, they don't care about your experience. This place is not worth the location - it's a 12 minute walk from the train station but you are better off getting a room at a slightly distant hostel and catching a bus or the tram. I wish I had done this instead and booked a place at Meininger's which has far better customer service and amenities for a better price.