Conservatorium Hotel

The best hotel I have stayed in a while. From the minute my friend and I stepped out of the car, someone looked after us. The check-in experience was the best I've ever had. The service in general is very attentive but not overwhelming. The hotel is absolutely stunning, the room was spacious, pure luxury very tastefully decorated. The breakfast was delicious, not the biggest selection but it means that everything is super fresh. Everything about the hotel is the right measure, not too much, not too little. Just perfect!

Hy husband and I stayed in the Conservatorium Hotel last weekend, to celebrate our anniversary. During our whole stay, from arrival to departure, it was a total bliss. Everyone who works there was extremely friendly and helpful. Ivan, the concierge has made our stay a dream to never forget!

I stayed at The Conservatorium for the first time in May of 2019 for 4 nights. If I wrote this in May 2019 I would have given it a 5, everyone and everything about this hotel was perfect. I couldn’t have been happier. Mike Van Kempen was the concierge that took care of me at that time and planned every detail to perfection. We were in a junior suite that was absolutely perfect and everything about that stay went perfectly. I must say it is a tremendous loss that he is no longer part of the Concierge Team. Now it is June 2024. I was choosing between the Waldorf and the Conservatorium, but i couldnt imagine staying anywhere else could be as perfect. This trip we were there a week. I was traveling with my adult daughter and I felt like this was the perfect place. The location couldn’t be better. And after my first stay I couldn’t imagine another hotel being any better. Our pick up at the airport was perfect, check in was seamless. We were greeted immediately and offered drinks upon arrival. We booked the previous night so we could be guaranteed that we had a room available upon arrival after flying overnight. My travel agent mistakenly booked the night before we traveled so we actually paid for 2 nights that we weren’t there. I caught the mistake several days prior to arrival but the hotel would not cancel the one night, but did say that we could use it towards amenities. We also booked a private boat ride on the canal which was perfect. We did that after resting a few hours, we were originally in a king room but realized after a few hours that we needed a room with 2 bathrooms so we moved to a junior suite, our luggage was moved while we were on the canal tour. So that was perfect. The only issue I had was that I am a platinum Amex cardholder and I realized after we checked we were nit offered or explained regarding the benefits and we did not receive any benefits. The front desk staff did not have any euros to exchange our dollars and sent us to the supermarket ATM across the street. That was the first issue. The concierge was inept. Aside from booking the canal boat and a private guide to the countryside they pretty much failed us in every way. Our private car and guide Matin was amazing. But the concierge missed the boat when it came to making dinner reservations. When they did make a reservation and we arrived at the restaurant we were told consistently that we didn’t have a reservation, it seemed that they were booking it under my email address or phone number and had no clue when I said my name at the restaurants, with the exception of 3 of the 7 nights we stayed. We requested several restaurants, one they never made a reservation at so we did it on our own, one they said wasn’t available any of the 7 nights but did not try to see if there were cancellations throughout the week. On our last night we requested one restaurant , they made it a one down the street, we waled in, the restaurant was empty and filthy and they were gettin