Guest User
October 11, 2024
Mixed review for this Hotel. Our welcome was amazing and I cannot fault the staff in any way as they were all warm and friendly throughout our stay. Immediately after booking (so three months prior) we had changed our room to a suite and upon arrival this change hadn't been made. It was quickly sorted, but I did wonder what would have happened had a suite not been available. I had asked for a bathtub if possible but one wasn't available, fair enough but issues arose. The suite was spacious but ill equipped. No storage in the bathroom at all, not even towel rails to hang the towels. The shower flooded with water every time we used it and there was a large squeegee in our bathroom we presumed to try and sweep the water away, whilst showering. Not ideal at any age never mind for older clientele. It was not possible to even enjoy a basic shower without having to constantly monitor the water levels! Not what I expect from a suite and the price we paid. Room service was patchy, no tissues replaced and our shower mat was taken away after the first day and not replaced until we asked. I don't feel you should have to ask for the basics of room service. Breakfast was not explained to us on our first morning so we were left to figure out what to do. It has now changed to a somewhat limited a la carte breakfast menu, mostly eggs! It was cooked very well but little choice, and my order was wrong one morning. Supplemented with a few pastries and some fruit. Have had much better breakfasts in other hotels, certainly not worth the money. We had noise issues (a LOT of noise from room above) for 4/5 hours each night that wasn't addressed by staff. Finally beware if you use this hotel's recommended taxi service which we did on our way home, advertised as 55 euros and were charged 85 euros by the taxi driver. The hotel did offer to refund the money but a week later we are still waiting. A disappointing stay for the money we paid.