lynhuang
May 30, 2024
The worst hotel I have ever stayed in! I had already paid in full on Ctrip before I left. When they asked me to use my credit card for guarantee, they deducted 1,000 euros. When I was waiting to check in, they deducted 1,516 euros for no reason. I called Ctrip and the hotel said that I made an additional reservation. It was simply a fabrication! Finally, I went to the front desk to negotiate. There was no apology or explanation. They said that our reservation department made a mistake and will refund you now. As a hotel known as a small luxury, it is ridiculous!
I don’t recommend any Chinese to stay here. This hotel doesn’t like Chinese people.
It’s not suitable for children to stay here. There are so many hotels in this area. I suggest that Ctrip should experience it clearly before recommending it.
Original TextTranslation provided by Google