Best Western Plus Amritsar

I stayed at Best Western Plus Amritsar during the long weekend of 2nd October. The booking process was smooth and hassle free. Pictures uploaded at the website were pretty good and the rooftop pool and gym too looked fine. However, when we landed at the Hotel, we found the reality to be completely different. The pool and Gym were told to be closed for "Work in progress" although nothing of this sort was mentioned at the time of booking and both were told to be operational and running. On enquiring, the front desk mentioned that due to rain last evening, the pool has been closed but there was no definite answer for closure of Gym. The front desk was not being managed by any professional and we found different people attending front desk at different time zones. We even found Valet attendant catering to front desk at one given point of time!! The ordeal didn't ended here. The breakfast spread in the morning was abysmal and poor. We even found a dead cockroach in corn flakes. Bed linen was dirty and seemed to not have been washed for ages. Same menu was repeated in Breakfast both days and there was acute shortage of condiments. Room service was damn poor and actually it looked like that Hotel is being run by a bunch of non professionals under the guise of Great Western Brand. Will not recommend stay at this place ever!!

It was pleasant stay, Rooms Ac was very effective, We really enjoyed our stay, Location was very convient just walking distance from the Golden Temple. Pool water was very neat and clean. Thank you to all

Poor service inferior quality catering hotel service average cleaning is also not good average service

I had an absolutely wonderful experience staying at this hotel in Amritsar. From the moment I arrived, the hospitality was warm and welcoming. The check-in process was smooth and efficient, and the staff went out of their way to make me feel comfortable. The room was spotless, spacious, and well-equipped with all modern amenities. I especially appreciated the attention to detail in the decor and the comfort of the bed – perfect after a long day of exploring the city. One of the best parts of the stay was the food. The in-house restaurant served delicious local and international dishes, and the breakfast buffet was generous and varied. I also enjoyed the serene ambiance of the rooftop area, offering a beautiful view of the city. The hotel is conveniently located close to the Golden Temple and other major attractions, which made sightseeing extremely easy. The front desk staff were also helpful with arranging transport and giving local recommendations.

Room was desperately asked to upgrade for the obvious reasons as the room quality was not ok, staff in room service very slow. AC not working properly, cleanliness a big issue, no pool & spa but written everywhere, property not well maintained. Lots of stains everywhere. Pathetic tea...food is good, room is big. Overall 3 star property, not worth it

This hotel was absolutely pathetic. From the moment we arrived, the experience was nothing but disappointing. Poor hygiene, unprofessional staff, and facilities that looked nothing like the pictures. It is NOT a place for relaxation or comfort. We had booked it for a group, but we regret the decision deeply. This is not a hotel – it’s a complete mess. We will never recommend this property to anyone. Avoid at all costs!