DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon

My stay was excellent. I was only concerned about the $69 a day for parking. Parking on the streets was a rare find. I didn't like the location. Overall, the stay was good.

Amazing hotel, especially for the price. Great service both times I've been here. Decent location, there's an amazing Thai food truck a block over!!

The room was clean and spacious. The coffee maker kept leaving a lot of grounds in the coffee. It would have been nice to get new towels and sugar. The bathtub faucet was hard to turn off and on. The bathroom was clean, but there was a board on the ceiling that had a bunch of brown spots.

Prior to arriving at the hotel we called to verify check in time. The lady who answered the phone sounded very frazzled and promptly placed us on hold. After being on hold for approximately 5 mins we hung up and called again. Again she answered the phone very frazzled and sounded slightly confused we asked what time check in was. Again she placed us on hold for over 5 minutes. She never returned to the phone. We arrived at our room and found a have full beer glass and wine glass outside our door. The used glasses remained outside our room for the duration of our stay. Upon entering our room it was hot and smelled very musty. The AC did not blow cold air and was very loud. There were large stains and crumbs on the carpet. It did not appear the room had been vacuumed in some time. The bed did not have a fitted sheet and the bare mattress was showing. We called the front desk to see if we could get a sheet and they told us they did not have any fitted sheets to provide us. We went out and purchased sheets so we did not have to sleep on a bare mattress. The bathroom sink had live bugs crawling around. The toilet in the restroom did not flush. We contacted the front desk again to notify them of the toilet. They sent a maintenance worker up to fix the toilet, he told us it was fixed and left. After he left the toilet flushed one time then went back to not flushing. The elevator displayed a permit which was expired. Needless to say went cut our stay short. 10/10 would not recommend.

Its great. My deposit was taken and never returned. Great restaurant. Nice staff. Would stay again

It was in a nice location but a very old motel. The exterior of the building needs updating.

The carpet was old and dingy. The hallways smelled like ****. But the front desk was awesome. We checked out a day early due to a major storm and he arranged for a refund for the second night without me having to ask

The staff was friendly and helpful. Room was clean and smelled fresh. Only problem was that the shower dripped and we could hear it all night. Was raining outside so that would drown out the drip sound sometimes