Guest User
September 25, 2024
Just after saying good afternoon, they told me that I had to pay 200€ as a “deposit”. The receptionist told me that it would be returned when I left. When I tried to get her to explain the reason for a deposit, and asked her to please speak more slowly as my agility in understanding French was not very good, she answered me in English. I asked her to please speak to me in French more slowly and her reaction was to speed up her way of speaking. VERY RUDE The next day when we checked out, we demanded the 200€ and they told us that it would be paid to us throughout the day. We were not paid and the next day we explained this experience to the owner of the hotel Le Haut des Lys in Villandry and he very kindly contacted Manson Rabelais, and thanks to him they returned our deposit. In short, uneducated staff and personally I am left wondering if they wanted to charge me 200€ too much. As for the hotel, the quality-price ratio is very bad, in every sense. There is a lot to choose from in Amboise, and I chose badly, I was wrong. I DO NOT RECOMMEND IT
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