Rothay Manor Hotel

The accommodation impresses with a delicious breakfast and friendly staff. It's centrally located for exploring the Lake District. Guests appreciate the cleanliness and value for money, especially the spacious rooms.

Stunning room in the pavilion. Green and gold decor, enclosed garden terrace area brought so much peace and tranquility. The staff in the dining room were exceptional! especially the French and Portuguese gentleman. Thank you for an excellent stay.

We had high expectations given the supposed caliber of the hotel and that it is one of ‘The Leading Small Hotels in the World’ and were left incredibly disappointed by our stay. The rooms themselves are well decorated and the staff is lovely, however it misses the mark in multiple key areas.The main thing that lets the hotel down in the housekeeping. As can be seen on the pictures, our towels had stains on them, there was a shocking amount of mould in the shower, stains on the counter in the bathroom, the beds were not made neatly and we got to our room to find out that the complimentary snacks had already been eaten by someone. The next day we returned to the room after housekeeping had been in to find that the floor was dirty and had not been cleaned, used wine glasses (with lipstick marks and dregs of Champagne) had been put into a cupboard instead of being cleared away and what was clearly rubbish had been left on the table with a cloth messily tossed beside it. Despite bringing this to the attention of the reception staff, no replacement snacks were brought over or any effort made to make up for this. Later that evening we ordered some drinks to our room, and the member of staff who brought the drinks over (and to whom we had directed our feedback earlier in the day) gingerly asked if “maybe he should bring over some drinks if it is a celebration?”. This was a nice gesture on his part but honestly just felt awkward, and as if the idea just come to him in the moment. I wouldn’t be surprised if any gesture would have been made had we not ordered drinks and they were reminded that we were actually still staying there. In an attempt to enjoy the rest of our stay post the provision of the feedback to the hotel, we decided to use the private hot tub in our room (one of the main reasons we chose to stay in the hotel) only to find that it too had mould on the headrests, which is incredibly off-putting and to be quite frank, simply disgusting. To add to this, we were celebrating our engagement - something the hotel was aware of as it was mentioned (1) when we made the booking (2) when we made a dinner reservation and (3) when my fiancé called the hotel in advance to arrange for a bouquet of flowers for me. Despite this, we received not one “congratulations” from a member of staff throughout our stay. We also had to remind the staff that due to the way we booked we were supposed to receive complimentary glasses of sparkling wine on arrival, which on top of everything mentioned above, highlights a lack of attention that permeates across multiple areas of the hotel experience. Would not recommend.