Drahthammer Schlößl

Service Quality: Guests consistently praise the friendly and attentive staff, highlighting their welcoming nature and helpfulness. The service is described as exceptional and attentive, contributing to an enjoyable overall experience.

After traveling nearly 24 hours from California, I arrived at the hotel late at night, in the rain, and in the middle of winter—only to find it completely unstaffed. There was no signage or welcome, just a key retrieved from a drop box tucked in a poorly lit corner by the front door, exposed to the elements. The key itself was unusually heavy and offered no information other than a room number—no instructions, no map, no indication of where to go. I tried multiple doors without success before finally ringing the emergency bell. A man eventually appeared, looking irritated and disheveled, and wordlessly led me to a separate building, where he pointed me down a hallway to my room. Unfortunately, the room I was given looked nothing like the ones shown in the hotel’s promotional materials. While I understand that each room is different, this one lacked even the basics: no window covering, no comfortable bedding, and a general sense of being unfinished or neglected. I had to use a spare blanket to cover the window for privacy and to block car headlights. I had deliberately chosen this hotel over others in town because it appeared to offer a peaceful and comfortable atmosphere—ideal for recovering from long travel—but the experience fell far short of expectations. The next morning, I explained the situation to the front desk. Their response was indifferent, but they eventually agreed to move me to a room that more closely matched what had been advertised. That room was much better, and from that point on, the stay was decent and breakfast was enjoyable. That said, I remain baffled that the first room is even in circulation. It felt like a last-resort option that should only be used in emergencies, if at all. Photos show the room I received, followed by a photo of the bed I was moved to and a photo of their breakfast room.

We are coming back It is a fantastic hotel. Huge rooms wonderful king size beds spacious rooms. Nice restaurant with friendly waiters excellent breakfast.