Guest User
September 24, 2023
The hotel on the outside looks clean and tidy, this changes as you move through the place. We arrived at our room and noticed how basic they were. We wrongly presumed there would at least be a kettle in the room, there wasn't even a cup or glass for you to make a drink of any kind. The shower was luke warm most days if you were lucky, we were advised it was due to a fault but it continued on and off. The taps etc were all rusty,the shower curtain was dirty and the toilet seats did not fit the toilets correctly. The beds were like sleeping on a table, rock hard and so uncomfortable.the pillows were ok. The room was supposed to have maid service, they literally came in and emptied the bins, the beds etc were not touched and the towels and bath mat were not changed all week. There was a half drunk bottle of water on our bathroom window ledge on the corridor when we arrived and it was there when we left and there was a partly used toilet roll left on our friends too. We had a fridge in the room which buzzed all week. It did not work for the first 4 days and was only looked at when we complained to the rep dispite us constantly reporting it. The food was poor to say the least breakfast was all we had luckily, the hot food was barley luke warm and the heat lamp above the bacon never worked all week. I managed to scrape a bit of French toast and jam and yoghurt and musli in 2 bowls as the bowls were literally the size of a dipping pot. The pool was clean and nice and tidy although some of the sun beds need replacing. Wi-Fi says on web in communal areas says on paperwork in rooms it is in communal areas only but very poor connection. Staff in restaurant areas did not speak, not even to say morning and did not attempt to even smile. I would not recommend this hotel to anyone, there needs to be a lot of improvement to make it a pleasant holiday. I would definitely not rate it a 3 star it's 1 or 2 at a push. And everyone we spoke to agreed and were not happy with the travel provider for rating it any higher. The only good thing about it was the positioning of it. It was on the edge of town so quiet, It was a short walk into town, all be it along a busy road. with a free mini bus to the beach if needed a couple of times a day. I have just found a review from 2020 saying practically same things surprised it's still running