Ria Hostel Alvor

The guest house was tired but very clean. The female cleaning staff worked really hard and were helpful. That was the positive... The room we were in was overlooked by the kitchen so when people came in and put the light on at night it shone right into the bedroom. The most worrying part of our stay was the difficulty we had in using the keys in the locks. The front door leading onto the street was really tricky to open and took us up to half an hour to get in.People passing helped and found it difficult. Sometimes it worked, most of the time it didn't. I raised this issue on the second day with a member of staff but didn't get it resolved. The door leading off the stairs into the bedrooms was equally difficult to open and both my friend and I got trapped in the hallway on different occassions. A male worker was very aggressive to us when we complained about this, shouting and arguing until I asked him to phone the manager. The house did not feel safe, edpecially if there had been a fire. I emailed the owner about these points but I'm still waiting for a reply.