timsc-62
September 9, 2024
Whilst we are still on holiday. I thought it’s a good place to write a review. On arrival Jordan on reception was at the top of his game and made sure we were well accommodated. Following on our room is spacious and comfortable with well serviced with the room cleaned and the towels changed. The negativity surrounding the food in the blue dining room being cold especially is a fair criticism from previous reviews and have made it clear to both the FOH team and a chef doing the temperature checks. It’s such a shame that the kitchen brigade is presenting good food and being let down by the server counters, possibly more batch cooking required. Nevertheless the selection and cold salad choices are good. Another negative is the supervisor Leider who is abrupt and clearly rude in her delivery to customers. The animation team work hard at delivering a good daytime and evening presentation and at times it dips but overall it’s well managed. The pool bar team is good and work tirelessly too reduce queuing, special mention to David, very good service. Overall it’s been a 100% better stay than Jet2’s Malta recommended holiday. Hotel 8/10 and would recommend. We spent a couple of nights in Alvor to avoid repetitive evenings, there’s plenty of choice and reasonably priced restaurants.