Visited with family,it was a large sprawling hotel, with lift access to all floors, spotlessly clean, staff bar and poolside, and housekeeping all friendly and helpful. Reception staff need further training as my experience found them to be unhelpful. It felt like the hotel hadn't really got going into the season ... But that's no excuse if you've paid and expect things to be up and running. The animation team did their best, but we were not fully staffed,the entertainment rarely ran to advertised. Special mention for Luna, she was a little star, good enough for the westend,... The kids club is well managed when ana-louise is in , but falls apart at weekends when she's off. They playground is great for kids, but they still need supervision, saw a few accidents while we were there. Kids pool is great, but the large pool was freezing. We expected that. The spa and heated pool is expensive... Even though the sauna wasn't working. I have never been to a hotel where you have to pay for a room security box... About a £10er for a week, £20 refundable for a pool towel... And they won't take cash or debit card... The food was basic but good, lots of fish as you'd expect, but too much chips and nuggets!... the sound and bread fresh fruit were highlights of our week. Kids disco was great for our little ones, but only for half an hour wasn't really enough. I'm sure when in full swing this hotel is great, but if you go early in the season.... Don't have high expectations.