Verdelago Resort

Mixed Experience – Exceptional Location, but Service Inconsistencies This review is specifically about the Beach Club, with some additional notes on other areas of the resort. At the Beach Club, the service fell short of what is expected from a five-star resort. I had requested a table by the sea and, despite several being available, I was told they were reserved, which is understandable. However, a few minutes later, one of those tables became free. When I asked to move, the person I believe was the manager told me I shouldn’t be “table hopping.” I found this comment quite inappropriate and not at all in line with the standard of service a resort of this category should offer. The gym also showed signs of neglect on some days, no cups available for water, and used towels were left in piles without anyone ensuring the space was clean and ready to receive guests. This didn’t happen every day, but even occasional lapses like this shouldn’t occur in a five-star resort. That said, the rest of the experience has many positives. This is one of the most beautiful locations in the Algarve, perfectly integrated with nature. Overall, the staff is friendly and attentive, the facilities are of good quality, the pools are excellent, and the beach is absolutely stunning. One small note: the poolside menu could be improved, the pizzas, for example, seem pre-made and lack freshness. In summary, this is my second year staying here. While the location is incredible and many aspects are outstanding, the Beach Club management was, unfortunately, the worst part of my experience. For a resort that presents itself as five-star, greater attention to detail is needed to live up to that standard.

Lovely couple of nights stay at this resort. Yes there is some building work going on in the distance but it did not effect our stay. It was peaceful and tranquil. The environment is great for walking, running or cycling. Really good for children. I was very impressed with the sport’s facilities. I had never played paddle board before and really enjoyed it. Our town house was very comfortable had everything we needed for our stay. The was a good choice of food at breakfast and we had a lovely meal in the restaurant. The staff were vey friendly and helpful.

We stayed for 5 days at the start of June and we were very kindly put in one of the town houses. The town house was stunning and had everything we needed to cook and relax, I especially liked being able to control the temperature in different rooms. The beds were very comfy! The whole resort is tastefully decorated, the pool area was clean, relaxing and had lots of sunbeds, and the boardwalks down the beach were lovely for a stroll. Breakfast was great with lots of options, especially for healthier choices and vegetarian food. A special mention is needed for the service, it was honestly the best service we have received in a hotel. All of the staff were super friendly and attentive, and it was my husbands birthday when we were out there and the staff made him feel special and even brought a little treat to our room in the evening. Some of the resort is still under construction but we didn't notice any disruption from it at all, and the completed parts of the resort have plenty of facilities for a holiday. We look forward to coming back when the resort is completed to see how it's changed! We had an absolutely fabulous holiday and can't thank all of the staff enough.

We had a fabulous time! Verdelago was just beautiful; the resort is lovely and the beach is stunning. The food and service were both excellent. We celebrated our anniversary, and they sent a bottle of wine & a cake to our villa. I can't say enough good things about this resort, we'll definitely be going back.