The Wyspy Hotel

Service was top, voorzieningen ook. Stad kunnen verkennen. Leuk dat er ook een speelpark is voor kinderen tegen over het hotel.

Hotel très bien situé, proche de toute commodité. Le petit déjeuner est excellent.

I have never seen a worse city hotel in my life, we bought the rooms as they were 25 square meters, they were only 15 square meters, it was narrow, there were 2 mosquitoes in the room, there was also a cigarette smell coming from the bathroom ventilation, the staff was surly and acted like they were mocking the customers, I took the huge suitcases to the room myself, no one helped me. Especially the staff in the restaurant is a disaster, they reserved the best table for people coming from outside, they are disrespectful towards the people staying at the hotel, I have 3 glasses in my hand and they stare blankly at me while trying to take them away, people will help and at least try to take one...

Rooms are very small and not clean. We paid a price difference because of the sea view, but the room on the 2nd floor can hardly see the sea. They put in half toilet paper. They didn't bring a new one when we asked for it. We asked for the second time and they brought one by force. No information and no interest.

I am staying here for the 3rd time in the last 6 months (January 2022, April 2022, June 2022). While my first accommodation experience was very good, in my second stay I saw that they started to give quality wood, I thought it would be compensated. Unfortunately, during my third stay, it became obvious that quality, service and customer satisfaction were put on the back burner. Accommodation has increased by 200% in 6 months. You are making the raise within the framework of economic conditions, I understand, but at least leave the quality, service and customer satisfaction at the same level. There are products removed from the buffet for breakfast, you cannot get water yourself like before, you have to ask it from the waiter. How much water can you save by removing it from the buffet? The items you are trying to save money on are so wrong. When I first came to the breakfast (open buffet), there were masks and plastic gloves, all of them were removed. They also included hygiene because the perception of the pandemic is over. There was a nice hygienic environment at breakfast, there was no trace left. The spoon or tongs in one product are used by all the guests who have breakfast in the morning. In the SPA section, I could use the sauna and steam room as a hotel guest on my first visit, but on the second visit they started to open them partially. On the third visit, they declared that they could not open the sauna and steam room unless a paying customer came from outside, that hotel guests did not have the right to use it, and that if I wanted to use it, it was possible for a fee. Within 6 months, the hotel has made savings on the issues I mentioned above and a few more. It's a really sad situation. You're saving money in the wrong places. If your guests choose you again, they do so based on their past good experiences or based on a reference. It is very wrong that you made these savings even though you had a 200% raise. Unfortunately, you have lost me and the people around me as customers.

Due to the criticism in the comment I made, even though my stay continued, they made us leave the room by saying "We rented the room for a group reservation, you need to vacate the room". Their defense stated that it had nothing to do with the comment I made and that a group reservation had been made months ago. However, for some reason, even though I was staying for a long time, an average of 2 months a year, when I made the reservation, they did not inform me that the hotel was full on the relevant date. The hotel owner, on the other hand, failed to approach objectively by ignoring our statements and not taking an approach to solve the problem as if the statements of his staff were true.

Merhabalar, Öncelikle çok sık seyahat eden biri olduğumu belirtmek isterim ayda 2 hafta. 2 gece Bu otelde konakladım kahvaltıyı öve öve bitiremediler o kadar iyi değildi ona takılmıyorum zaten yediğimiz üç beş lokma birşey zaten benim tuhafıma giden salamla yapılmış çok vasat bir tostun ücretli olması ben parasında da değilim (215 tl) ama bugüne kadar hiç bir otelde sabah kahvaltıda ücretli tos yumurta yemedim ben. Resepsiyona bunu ilettiğimde ukala bir şekilde tost ve yumurtanın hiç bir otelde ücretsiz olamayacağını söyledi Hilton dan falan arkadaşını aradı ordan da istediği yanıt gelmedi vel hasır ben seviyesine inmeyip ayrıldım. Ve ben tost söylediğimde bana bunun ekstra ücretli olduğu söylenmedi ardı önü bir tost :). Konum olarak güzel odalar fena değil küçük biraz ilk gün lavabolardan koku geliyordu ikinci gün yoktu koku. Odayı temizleyen ablaya teşekkür ediyorum elbiselerimi katladığı için. Restorant bölümü çalışanları ilgisiz mahalle kabadayısı gibi bir araya toplanın kakıri kikiri. Resepsiyon daki kadın sarışın olan çok kaba müşteri memnuniyeti 10 üzerinden 3