Duja Didim - Ultra All Inclusive

This is the second time back to the hotel. When I arrived the room was filthy, broken phone, broken lamp. Took 2 days to be fixed and no offer for room upgrade. The food was fine just a normal all inclusive food. The animation team really stuck out to me especially polat and elif. They made the whole trip so fun and they are so lovely!!

Hotel is in a great location, and the rooms were clean! Although you get woken up every morning for mini bar restock, some staff were polite! The watersports activitys were very overpriced and there staff are very rude as they just want your cash! Not able to pay by other means.. Food was very similar most days! I see why turkey is losing tourism...

NOT WHAT WE EXPECTED we are here right now and what I've got to say is that this isn't a 5 star hotel. Pros- Food: The food is really good. Every morning the buffet has a selection of food that you would eat for breakfast such as pancakes donuts fry ups fruit and nice bread. Lunch is good as well (mainly some of the remaining stuff of the previous dinner that was the night before) there is also a snack bar near the shanti bar that has foods such as chicken wings, pizza, chips, onion rings and spaghetti. And for dinner it has nice meats veg fruit rice potatoes and fish. I dont really have anything bad to say about the food other than where the food is. Like you have the chips in the middle of the nice chickens which leaves people who dont fancy that type of stuff queuing for ages to get chips. Also its very busy. If you come at least an hour after dinner breakfast and lunch good luck finding somewhere to sit. And also good luck getting the foods you want as its going to be a long long wait. Starbucks: all i got to say about this is that its good. They have the most popular things that Starbucks would sell, and they are very good. But what i would say is that queues get big so that may be an issue. But overall its good but the queues are an issue. Water park: the water park is one of the best water parks I've seen. First of all i want to say a big thank you to the lifeguards. They are very kind, funny and they speak decent English. They are also very safe. There is one life guard that is on the lower part on the main slide area. Who is making sure its safe before you go down. And theres one for each of the big ones (the dragon one and the yellow and green one) and they are safe. They can clearly see the bottom of the slides so they can safely send you down. They can speak good English and are very funny. There is also a blue kids slide this that i WOULDN'T send your kids there without adult supervision. First of all its very slippy so if your child is running they will fall and hurt themselves. Also there are kids that run on the area. If your kid is small they will most likely get knocked over by bigger kids running and knocking them over. Another thing is that theres no life guards for the slides in that area which means that anyone can do down it at any time. Ive seen kids full send it at the same time when theres a little kid doing down the slide. Other than that the water park is great and is really good if you love water slides. Each block has its own pool: we was in block b. And we realised that all blocks have a pool. This is good as the main pool near the slides is 1.50cm (that is a bit deep if you have younger children) so it isn't the best. The block pools are 1.20cm which is better for younger children. They aren't that big as well so you dont have to swim too much so you can just relax. I have no complaints about the block pools and i think they are very good for everyone. Animation team: i didnt really know where to put this.

Positives Food was ok - extremely busy and chaotic queuing for food and very much the same thing but still nice Kids disco team were amazing Plenty of available water bottles Starbucks was great Water park was amazing and lifeguards were very friendly - including Zeynei, Denis and Nickolas. Rooms are cleaned every day Negatives We arrived at 2am and the room was in serious need of repair - informed the rep the next morning that there was a draw broken and wardrobe handle had fallen off and they did send someone later to fix it. We were due to go on a trip to Kusadasi today and waited outside at 7:50am for pick up - 9am still no show. Sadly had to wait for Jet 2 rep to arrive at 11am to then find out it had been cancelled the day before but no one thought to tell us. Very disappointed considering it was my husbands birthday trip and we had wasted a whole morning sat in the hotel lobby. Thankfully we have booked the boat trip tomorrow and heard great reviews! Also a message to the Brits - please try to be respectful and try speaking SOME Turkish at least - even my 6 year old has been able to learn the basics - good morning, good evening, thank you, please, how to say his name, how to ask how someone is. It does go a long way! Elif served us during dinner time and she was so lovely and even brought out a birthday cake for my husband

Great hotel and the staff is lovely. Some don’t speak much English but you can get by. Food is lovely and the buffet is great. A special thankyou to ELİF, POLAT, ARDA. They were all amazing and made my stay so much better. Also the taxi service was great when we went to night market. The beds are awful it felt like I was sleeping on a plank of wood and I didn’t understand how the air con worked but other than that it was great. Also the water sports and slides were incredible. Thankyou duja

Hotel is lovely, staff are lovely and very helpful . Ladies in the spa were brilliant, however the male masseur not so. The pool entertainment staff were absolutely brilliant. We had a great time.