Quality Inn & Suites Altamonte Springs Orlando-North

They have very friendly customer service. I stay here pretty often throughout the year. I’ll come down and visit family. The location is perfect. The prices are perfect. The customer service perfect

We arrived after a day of travelling, tired and ready to relax and sleep. At check in, a tax and a deposit on top of what was paid through *******. The deposit was returned the next morning at check out, only after a room inspection. A 2 inch Cockroach was on the wall to begin. There was no hot water in the sink or the shower and only one facecloth with 3 pillows too share on the bed.

When we first checked in we had problems. I used a first party Klarna for my payment, before we got to the hotel they’ve already taken $84 from my card, and denied that they did, even after showing them the charges. However, to make it short, eventually I went ahead and paid for our stay. When we got to the room, my daughter needed to used the bathroom room, she couldn’t because the toilet was filthy, they were dried poop on the inside not properly cleaned or wasn’t clean, then on the outside of the toilet was soiled, we were afraid to even stooped over to pee. We had two beds in our room, when my daughter went to lay down there was a roach crawling on the pillow. She jumped up looking for the roach only to find a few more dead ones in the corner of her bed. Unfortunately we we braved the night and stayed because it was too late for us to find another room. Reported the situation to the manager, we told him we would like to move to another room. They apologized and said if they have one available they would, but they would send someone to clean up this room. After an hour no one showed up to clean. On a second thought we decided to check out and get refunded. I would definitely not recommend anyone staying at this hotel. In addition to the filthy rooms, bathroom, some of the numbers on the hotels rooms were missing.

Absolutely loved our receptionist Cara!!!! Shes so polite, helpful and much more.

Garbage This place was awful. Started with check in thru a bullet proff side window. Then they out me in a room with no working air and lights. My kid was freaked out cause it was late. Then they changed rooms and we went to the new one where there were stains all over the sheets. When you opened the door there were rat traps outside. The place is flithy. They dont have breakfast they have a juice machine coffee white bread and butter and walmart muffins