The Snowpine Lodge

It’s a bit tacky to check in to a hotel which is maybe 60% empty and not be offered a complimentary upgrade. (Don’t they want me to be impressed and return?) One of the magic aspects of Alta is the dark night sky, especially being so close to a big city. But Snowpine's unnecessary “security” lighting is worthy of a high crime area. Which Alta isn’t. Snowpine’s outdoor security lights mar that dark sky magic for no good reason. It’s more than a little bit strange to call the front desk of a hotel and have the person answer with a suspicious “Hello?” (What did I do wrong?) It’s weird to install bed frames that are actually hazardous to a person’s health. (The foot of the frame is a couple of inches wider than the top, so it sticks out that extra 2”. Enough to catch the unwary human walking by. A toe killer.) It’s equally hazardous to not consider nighttime safety. (No nightlight in the loo. It’s completely dark in there. Not considering this during construction just means you’re cheap.)

We were nervous to stay after reading previous reviews, but shouldn't have been. The staff are extremely friendly and were helpful from the moment we arrived until the time we left. The room was nice, clean, and perfectly functional for the little time we spent in it. The bed was pretty comfortable too, especially after full days of skiing. The breakfast buffet has the basics to get you ready for a day of skiing. We had dinner at the Gulch each night of our stay, its pub food, nothing to write home about, and more or less what we expect from a ski area hotel. The nest kid's area was fun for the little ones and the ski lockers are a nice benefit . We would probably stay here again if we wanted to stay on Mountain at Alta.

Our stay was incredible. I traveled to the Snowpine to ski with my two boys (ages 10 and 7). Aside from the stunning location and perfect Alta ski in ski out access, the amenities of hotel were perfect. It is spacious enough with a wonderful game room with ball pit, a lounge/fireplace on most floors, pool/hot tub, spa, and fantastic pub and restaurant without feeling ‘too’ big. We felt very relaxed and comfortable there. At one point, my 7 year old and I were on the elevator making our way to the pool, and the doors opened and we saw his brother sitting on chair reading on a different floor by the fire. Everything was well thought out with helpful touches such as the movable tree stumps in game room so littler kids could play the (free) games. I am not sure if it’s ski culture and/or the thoughtfulness of hotel design, but was nice to see so many kids around playing without having faces in screens. The staff is also wonderful. It was clear folks liked being there and went above and beyond to make the stay more enjoyable. I bumped into one of the bartenders who took time to tell me about the live music going on at the Pub (I went and was fantastic). The French woman at counter checking us out offered suggestions on where my family might want to go on our summer vacation to France. The valet came to the ski lockers to check on us to see if we needed help. Again and again, was overly impressed with the staff. The room was clean and spacious with frequent servicing and restocking of complementary waters. Funny enough, I almost cancelled the snowpine after reading some of the less than positive reviews. What a mistake that would have been.

This hotel , did not live up to it’s representation . We have stayed at number of resorts in Alta. We thought we would give Snow Pine a try. For what they charge, I expected the standard of its neighbor . However this hotel didn’t come close . Except for the houseman , who were great the staff was rude especially the front desk. Rooms were noisy ,could hear other rooms and staff arguing outside the room . HVAC system didn’t work at times . Restaurant, was not the standard of other Alta resorts . After eating couple of times , we went to other restaurants. We have never done that at Alta. Would not recommend this hotel till they get better handle how to run resort at the price point they have set.

We spent three nights at the Snow Pine in January. Thankfully the snow was great, but the hotel was absolutely horrific. First - no hot water. For three days. Where it gets worse, is that there was zero communication from the hotel about this. No apologies, no note under the door... nothing. The basic level of communication that you'd get at a holiday inn when there's some work being done... nothing. When I asked the front desk I was told, "sorry, but there's nothing we can do. We outsource that, so it's not our fault." "It's not our fault..." Again - $1,300/night. Breakfast - two out of three days there was no coffee when we arrived around 8am. The two staff that covered the breakfast were overwhelmed, but friendly. Coffee eventually came. Again - $1,300/night. They push their recreation room, which was great. Half of the arcade games were broken though the entire stay. The staff didn't seem to be aware. Again - $1,300/night. One of our last day they wouldn't extend our room, but there are bathrooms where you can shower after skiing. Sticking with the college theme, both of the two bathrooms were trashed, neither had towels larger than hand sized, and both had broken doors. The shower was clogged so it was flooding the bathroom. It's hard to explain how gross this was... think college and why you wore flip flops in the shower. Again - $1,300/night. We showered with a boot bag in front of the door with throwbacks to hanging a sock on your door handle. Again - $1,300/night. The room - tiny. For some reason the bed was crammed in the corner like a college dorm. No closest, and a design inspired barn door to the bathroom which is great if you like hearing your partners bathroom noises. Avoid this place like the understaffed plague that it is.

This place is stunning down to every detail. Incredibly accommodating and helpful staff. The front desk agent and management made us feel like VIPs. The spa and game room are both awesome. I would definitely recommend. 💫

We did a quick one night stay for our anniversary and loved everything about it. The design is beautiful inside and out. It's a smaller property which we loved. Two fantastic restaurants. A huge game room where we got to play pool, ski ball, arcade games, etc. We enjoyed dinner, drinks and apps at The Gulch. Finished the night in one of the two hot tubs. Looking forward to going back!

Within 14 hours of arriving at Snowpine Lodge with the intention to ski for 3 days, I broke my ankle. Instead of going home we decided to stay. While it wasn’t the ski vacation I planned, I still ended up having a vacation. The staff went above and beyond to make sure my needs were addressed. They were helpful as I learned how to use crutches. I used as many amenities as I could with a broken ankle, which turned out to be many. The lodge was beautiful and the views were incredible. My friend had a great time skiing and enjoyed all of the skiing amenities. I will return to Snowpine once I am healed.

No hot water!! Who wants to be skiing all day, come back to your room and take a hot shower? Well that won’t be happening here! The issue has been brought to multiple peoples attention with no return call or resolution. I asked to be connected with the hotel manager and was told he/she was onsite but busy. I asked for a return call but never received one. A luxury hotel without room service? You can find that here as well as fruit flies in the glasses at the gulch bar; our bourbon neat came with some extra flavor! They do offer restaurant take out but when we called the restaurant was too busy to do a take out order until after 8 pm. When I did place an order they said they would call when it was ready for pickup; no one ever called. I guess the front desk ate the food?? I would absolutely not recommend this place for anyone who has experienced a true luxury property or one with hot water!! We had enough after four nights and departed as soon as they finally told us the hot water would be fixed on Wednesday; the day we were supposed to check out. When I told the front desk agent we would be leaving since he now confirmed the issue would not be fixed for another five days he said, “sounds good”. Absolutely zero level of customer service!! A week without hot water- NO THANKS! The hotel offered no other available solutions ie a hot shower in the spa (if they had hot water) or a different room if only part of the building was impacted by the issue. WE WILL NEVER RETURN HERE!!!