Viejas Casino & Willows Hotel

The staff is professional and friendly, offering smooth check-in. Guests value the comfortable beds, spacious bathroom, and high cleanliness standards in the rooms and bathrooms.

This was not our first visit, but a total let-down on several levels; 2 pot lights hanging down from the bathroom ceiling, and it took 2 trips by maintenance to correct. The room was nice and clean upon check-in, but there was not light service for the first 3 days! Meaning fresh towels and someone to simply make the bed. My wife DID NOT come on holidays to make her own bed and to conserve on bath towels or soap. In discussion they agreed in principle that if 5 couples checked in to the same room day after day, each would get full service prior to check in, so why do we get short-served at a supper high nightly stay price? Also, when the Valet said that we could not bring Alcohol into the ******, and we said this $150 dollar wine is going to our room, we were told could not take it in. Apparently there is fine print at the check-in counter. I called them out, stating just because we took it to our room does not mean we are going to open it. They searched our bag. I raised a stink. And walked away. Never going back.

We always stay at the Willows if available. It is a mini suite with luxurious bedding and mini bar. I highly recommend spending a couple nights. Perfect place to unwind. The bathroom is oversize with a rain 2 headed shower. I can't wait to go back.