Viejas Casino & Willows Hotel
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Alpine

Viejas Casino & Willows Hotel

5000 Willows Road, Alpine, California 91901, United States
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Viejas Casino & Resort offers top-notch services and amenities, ensuring guests experience utmost comfort. Relax and feel the warmth in the resort's inviting lobby, featuring an enchanting on-site fireplace. Throughout the day, engage in the entertaining activities available at Viejas Casino & Resort.Make certain to allocate time for discovering the shoreline, easily reachable right from the resort.Show More
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hotel overview picture
Amenities
Outdoor swimming pool
Casino
Spa
Massage Room
Fitness Room
Private parkingFree
24-Hour Front Desk
Luggage Storage
All Amenities
Property Description
Viejas Casino & Resort offers top-notch services and amenities, ensuring guests experience utmost comfort. Relax and feel the warmth in the resort's inviting lobby, featuring an enchanting on-site fireplace. Throughout the day, engage in the entertaining activities available at Viejas Casino & Resort.Make certain to allocate time for discovering the shoreline, easily reachable right from the resort.
Show More
4.4/5
Very Good
Cleanliness4.4
Amenities4.4
Location4.4
Service4.4
All 18 Reviews
Surroundings
Airport: San Diego Montgomery Field
(50.6 km)
Train: San Diego Sprinter Station
(45.9 km)
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Rooms

Guest Reviews

Services & Amenities

Policies

Courtyard King Room

Courtyard King Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Heating
Rug
Room Details
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Deluxe Two Queen Room
1

Deluxe Two Queen Room

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
Room Details
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Deluxe King Room
1

Deluxe King Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
Room Details
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Signature Suite King-Adult Only 21 + (Willows Hotel)

Signature Suite King-Adult Only 21 + (Willows Hotel)

Bedroom 1:1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Room Details
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Guest Reviews

4.4/5
Very Good
18 reviews
Verified Reviews
  • Cleanliness4.4
  • Amenities4.4
  • Location4.4
  • Service4.4
Average for similar properties in Alpine
Most Mentioned
AI Summary
The staff is professional and friendly, offering smooth check-in. Guests value the comfortable beds, spacious bathroom, and high cleanliness standards in the rooms and bathrooms.
D‍i‍a‍o‍k‍e‍s‍h‍i‍g‍u‍a‍n‍g‍6‍1‍8
June 11, 2023
是我喜歡的酒店
Translate
f‍g‍5‍7‍2
December 17, 2024
We accepted an offer to stay at the hotel, we recently joined the players club, and were surprised to have so many offers, free play and comps. Joining the club was easy and since I am a veteran was given the Heroes card. We were able to stay in their newer hotel and were very surprised at how nice the hotel, and ****** were.
E‍r‍w‍i‍n‍ ‍L
August 14, 2024
This was not our first visit, but a total let-down on several levels; 2 pot lights hanging down from the bathroom ceiling, and it took 2 trips by maintenance to correct. The room was nice and clean upon check-in, but there was not light service for the first 3 days! Meaning fresh towels and someone to simply make the bed. My wife DID NOT come on holidays to make her own bed and to conserve on bath towels or soap. In discussion they agreed in principle that if 5 couples checked in to the same room day after day, each would get full service prior to check in, so why do we get short-served at a supper high nightly stay price? Also, when the Valet said that we could not bring Alcohol into the ******, and we said this $150 dollar wine is going to our room, we were told could not take it in. Apparently there is fine print at the check-in counter. I called them out, stating just because we took it to our room does not mean we are going to open it. They searched our bag. I raised a stink. And walked away. Never going back.
M‍a‍r‍y‍ ‍R
August 13, 2024
Horrible ******, employees are not very well informed. You can’t win anything, slots are very tight. The food is OK but the employees are very rude. The hotel is fair, very highly overpriced. I wouldn’t waste my time going to this place because it will just take everything from you
A‍u‍n‍t‍i‍e‍A‍G‍7‍4
August 6, 2024
I had a very bad experience at Viejas ****** bingo. My sisters and I arrived early to get good seats, but Nicole told us certain seats were reserved for tribal only and made us sit somewhere else and told us “I’m the manager”. I feel like because of our race she thought she could talk to us very rudely. After we left, I asked about this rude employee and was told by the host desk that Nicole is was tribal and known to be “difficult.” This treatment was disappointing for myself and for family.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 24, 2024
We always stay at the Willows if available. It is a mini suite with luxurious bedding and mini bar. I highly recommend spending a couple nights. Perfect place to unwind. The bathroom is oversize with a rain 2 headed shower. I can't wait to go back.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 3, 2024
Review for Bingo. It says everywhere including their website, seats are first come, first served. Not true. We get there 2 hours!!!! before Bingo starts and many many seats (the good ones) are reserved. Not with a paid buy in, just this guy who goes around reserving for his friends, I guess he has 50 of them! So we have to squeeze in where we can, then his friends do not show, but too late to move! The Bingo Manager (term used loosely) does not seem to care. She says the reserved seats are for Tribal Elders but no way this is the case. All you want is fairness. You will not get this here. Good Luck!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 16, 2024
I love Viejas but this review is about one of your current bingo employees. As a frequent visitor to Viejas ******, I have had the displeasure of encountering Nicole, an employee who seems to rotate through various departments over the years despite consistently providing subpar guest service. Nicole's lack of professionalism was evident in every department she worked in, from the gaming floor, hotel lobby, and now your bingo department. As I left bingo recently after yet another bad experience with her I can't help but question why Viejas continues to retain Nicole as an employee? You guys need to do better and it's time for management to reassess their hiring and retention practices!

Services & Amenities

Outdoor swimming pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Transportation
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Activities
Public Areas
Cleaning Services
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 16:00
Check-out: Before 11:00

Front desk hours: 24/7

Child Policies
Children are not permitted to stay in this room type.

Cots and Extra Beds
For all room types, cots and extra beds cannot be added.

Breakfast
StyleBuffet
AgeFee
Adult
Buffet:US$28.99 (approx. NZD 50.45) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 21 years old.

Paying at the Hotel

Property Description

  • Opened: 2013
  • Renovated: 2019
  • Number of Rooms: 183
Viejas Casino & Resort offers top-notch services and amenities, ensuring guests experience utmost comfort. Relax and feel the warmth in the resort's inviting lobby, featuring an enchanting on-site fireplace. Throughout the day, engage in the entertaining activities available at Viejas Casino & Resort.Make certain to allocate time for discovering the shoreline, easily reachable right from the resort.

Frequently Asked Questions

What are the check-in and check-out times at Viejas Casino & Willows Hotel?

The check-in time at Viejas Casino & Willows Hotel is 16:00 and the check-out time is 11:00.

Does Viejas Casino & Willows Hotel have a swimming pool?

Yes, Viejas Casino & Willows Hotel has a pool.

Are pets allowed at Viejas Casino & Willows Hotel?

Unfortunately, pets are not allowed at Viejas Casino & Willows Hotel.

How much does it cost to stay at Viejas Casino & Willows Hotel?

Prices at Viejas Casino & Willows Hotel are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

Which airport is closest to Viejas Casino & Willows Hotel?

San Diego Montgomery Field is the closest airport to Viejas Casino & Willows Hotel, and it is about 34 mins from hotel by car (50.6 km).

What is the cancellation policy for Viejas Casino & Willows Hotel?

The cancellation policy for Viejas Casino & Willows Hotel varies depending on the type of room and booking conditions.

About This Property

Nearest AirportSan Diego Montgomery Field
Distance to Airport50.62KM
Nearest Train StationSan Diego Sprinter Station
Distance to Train Station45.91KM
Average Price FromNZD362
Hotel Star Rating4